noah_the_doggo
Seattle, WA · April 2, 2024
Petplan's insurance has been decent for my pup. They've covered most of the vet bills without issue, but I sometimes feel like their customer service isn’t as responsive as I’d hope.
Jessica L.
Seattle, WA · March 16, 2024
My experience has been mostly positive with Petplan. They paid for my puppy's treatments but the waiting time for the claim process could be shorter.
Mark
Chicago · March 14, 2024
Petplan has been fantastic for my furry friend. The customer service is top-notch, and they really take the time to answer all my questions. Plus, they covered my puppy's vaccinations without any hassle.
davidm85
San Diego, CA · March 11, 2024
Absolutely love how they take care of my pets! I’ve used their service for two years now and every time I needed them, they were there without any issues. Highly recommend!
PetLover22
Boston, MA · March 1, 2024
Coverage isn't great, I thought it would be better. Really frustrating.
Samantha R.
Miami, FL · February 7, 2024
Avoid Petplan if you can! My dog got sick and when I tried to claim the vet costs they denied it, saying it was a pre-existing condition. No one mentioned that during sign-up. Completely misleading!
Rachel
Denver, CO · January 4, 2024
I expected better support, left me hanging.
Linda K.
Seattle, WA · December 5, 2023
Submitting claims feels like a nightmare. I sent in everything they requested but it still took ages to hear back. I don’t know why it’s so complicated when it should be straightforward.
max1990
Seattle · December 1, 2023
Mixed feelings. They cover a lot, but my recent claim took ages to get approved. Good service but could use some improvements on response times.
Mike B.
San Jose, CA · November 28, 2023
Too many exclusions, really disappointed.
Max R.
Philadelphia, PA · November 17, 2023
Really regret choosing Petplan. Claims processing is slow, and customer service doesn’t care at all. My poor puppy is suffering, and I'm out so much money!
Lisa_1989
New York, NY · November 16, 2023
Coverage is decent, but processing times really let them down. My cat had a minor surgery, and I didn’t see reimbursement for over a month. Customer service was friendly but not super helpful when I called for updates.
Catherine S.
Los Angeles, CA · November 4, 2023
Had high hopes for Petplan, but my claims took forever to process. I submitted everything they asked for, but it felt like no one was actually reviewing them. Just a frustrating experience overall.
Claire
Orlando, FL · November 4, 2023
Overall, I’ve had a solid experience with Petplan. They cover all the essentials for my pet and the claims are usually processed in a timely manner. Only minor hiccups here and there, but I’m satisfied.
KennyBoy
Houston, TX · November 2, 2023
Petplan has its perks, but the lengthy claim process is a turn-off. My puppy needed an emergency vet visit, and getting them to approve the claim was frustrating. I’m okay with waiting a bit, but weeks without updates is too much.
david33
Miami · October 19, 2023
Petplan is generally solid but took longer than expected to process my claim. Customer service was helpful but needed to follow up several times. Overall happy, though.
tony_m
Miami · September 4, 2023
Honestly, I expected more. When I tried to claim for my pet's dental issues, they initially denied it saying it was a pre-existing condition. I didn't even know it was an issue before I signed up.
Amy J.
Seattle, WA · September 3, 2023
I expected quick response times after signing up, but getting help was a nightmare. Their customer service is really lacking. Had to call multiple times to even get an update on my claim.
lovepets_88
Denver · July 29, 2023
Honestly, I was expecting better. They did cover part of an expensive procedure, but the claims took forever. I don’t think I’ll renew.
SarahP
Chicago · July 9, 2023
I had a major issue with my claim for my cat’s surgery. After waiting weeks, they finally denied it without clear reasons. Customer service didn’t seem to care, was very dismissive. My cat needed help and it felt like they just want to keep your money.