andrews8
Seattle, WA
I love the quality of the furniture, but my last experience with customer service was a bit frustrating. They weren't as responsive as I hoped when I had a question about my order.
adam_storm
Portland
I think West Elm has amazing products. I ordered a rug and it’s beautiful! But the price was higher than I expected. Just need to plan my budget before buying.
Sophie
Los Angeles, CA
I’ve been shopping at West Elm for a few years now, and I’m always impressed by their unique styles. My latest purchase was a cozy armchair, and it fits perfectly in my reading nook.
Kevin W.
Miami
I enjoy shopping at West Elm. The designs are chic and modern. However, I think some items are a little overpriced for what they offer.
laura.b
Miami, FL
The coffee table I bought arrived with a small dent. While it was fixed, I expected better quality control from West Elm. They usually get it right, but this time it was a letdown.
Laura P.
Austin
I recently bought a coffee table, and I'm thrilled with it. It's sturdy and what I was looking for! Plus, delivery was right on time.
Nathan
Chicago, IL
Five stars! I ordered a dining table and chairs and they are everything I hoped for. Solid build and gorgeous design, plus the delivery was on time. Highly recommend!
Tommy L.
Los Angeles
I ordered a dining table and the quality is fantastic! It looks great in my apartment. Just wish the customer service was a bit faster at replying to my queries.
Mike H.
Austin, TX
Overall, I'm happy with what I purchased at West Elm. The items are of high quality and look fantastic in my home. Just wish they had more sales or better price points, some things seem a bit overpriced.
Emma J.
New York
I really love the sofa I got from West Elm. It's stylish and comfy. But the delivery took longer than expected. I had to reschedule, which was annoying.
Olivia
Boston
I got some throw pillows that are just lovely. Soft and colorful! But it took a while to get my order. I expected faster shipping.
Mark T.
Seattle
I've ordered from West Elm a few times and I've been mostly satisfied. Great quality items for my living space. They do seem to have a slow customer service though.
Jessica
San Francisco, CA
I really love the style of the furniture I bought from West Elm, but the delivery took nearly three weeks longer than promised. Everything looks great in my living room, but I wish they could improve on shipping.
candygirl92
New York, NY
I had high expectations based on my previous orders, but this time the sofa came with a small scratch and the cushions are firmer than expected. I reached out to customer service, but it took them a while to get back to me.
Sarah
Chicago
I purchased a new bed frame and it's simply gorgeous. Super sturdy and goes perfectly with my room decor. Definitely worth the investment!
benjamin.r
Boston, MA
I can't say enough good things about West Elm. From the purchasing process to the gorgeous end results in my home, everything was top-notch. Won’t hesitate to shop here again!