Lisa
New York · June 8, 2026
Terrible experience with claims
Long wait to process claims, very frustrating.
petlover123
Chicago, IL · March 20, 2026
Not Worth It
Overpriced, horrible support.
dogdad88
San Francisco, CA · February 14, 2026
Irritated
Claims denied twice, super annoying.
Josh
Houston, TX · December 16, 2025
Too Complicated
Not easy to use at all.
Nicole P.
Atlanta, GA · May 17, 2024
Terrible Coverage
They don’t cover regular vet check-ups, which is ridiculous! I thought I bought a full plan, but it feels like a scam when it comes to actually using it.
Samantha R.
Miami, FL · February 7, 2024
Terrible Experience
Avoid Petplan if you can! My dog got sick and when I tried to claim the vet costs they denied it, saying it was a pre-existing condition. No one mentioned that during sign-up. Completely misleading!
Linda K.
Seattle, WA · December 5, 2023
Frustrated with Claims
Submitting claims feels like a nightmare. I sent in everything they requested but it still took ages to hear back. I don’t know why it’s so complicated when it should be straightforward.
Max R.
Philadelphia, PA · November 17, 2023
Awful Experience
Really regret choosing Petplan. Claims processing is slow, and customer service doesn’t care at all. My poor puppy is suffering, and I'm out so much money!
SarahP
Chicago · July 9, 2023
Avoid Petplan at all costs
I had a major issue with my claim for my cat’s surgery. After waiting weeks, they finally denied it without clear reasons. Customer service didn’t seem to care, was very dismissive. My cat needed help and it felt like they just want to keep your money.