Nathan_Y
Chicago, IL · June 21, 2026
Slow support
Took ages to get help. My pet's treatment needed fast support and got ignored.
Laura S.
Austin, TX · December 1, 2025
Claims take forever
Filed a claim for my dog's surgery weeks ago, still no response. Don't recommend Petplan.
Darren
Philadelphia, PA · September 5, 2025
Too many hoops to jump through
When my dog got sick, I thought I was covered. The claims process was full of hurdles, with vague requirements and long wait times. After weeks, I finally got partial reimbursement, but it was a battle every step of the way.
TommyG1
Miami, FL · June 24, 2025
Claims process is awful
The claims process is a maze. I submitted all required documents for my cat’s dental surgery, yet they asked for more info every time I followed up. It took two months to get any sort of compensation. Very unsatisfied.
johnny_smith
Los Angeles · March 9, 2025
Not what I expected
I had high hopes for Petplan, but my claim got denied due to a 'pre-existing condition' that I wasn’t even aware of. I feel misled and frustrated. Definitely looking elsewhere.
Samantha_18
Orlando, FL · October 5, 2024
Just okay
Could be better, but some help when needed.
JulesM
Los Angeles, CA · October 5, 2024
Mediocre service
Not bad enough to quit, but seriously considering it.
Rachel
Denver, CO · August 28, 2024
Feeling let down
I had high expectations considering the reviews, but honestly, my experience hasn’t been great. The first claim I put in got denied without clear reasons. Then, when I tried to get answers, the support was really unhelpful!
Eric
Austin, TX · May 6, 2024
Got What I Paid For
My claim for my cat's surgery was processed well, but it took longer than I wanted. The support team was okay, but I wish I received clearer information on what to expect during the claims process.
John
Los Angeles · April 13, 2024
Disappointing service
I signed up thinking I’d save money on vet bills, but they denied my claim for a simple injury my dog had. Their explanation was vague and unhelpful. I expected better support from a pet insurance provider.
PetLover22
Boston, MA · March 1, 2024
Underwhelmed
Coverage isn't great, I thought it would be better. Really frustrating.
Rachel
Denver, CO · January 4, 2024
Not impressed
I expected better support, left me hanging.
Mike B.
San Jose, CA · November 28, 2023
Not worth it
Too many exclusions, really disappointed.
Catherine S.
Los Angeles, CA · November 4, 2023
Disappointed with Customer Service
Had high hopes for Petplan, but my claims took forever to process. I submitted everything they asked for, but it felt like no one was actually reviewing them. Just a frustrating experience overall.
Amy J.
Seattle, WA · September 3, 2023
Frustrating experience
I expected quick response times after signing up, but getting help was a nightmare. Their customer service is really lacking. Had to call multiple times to even get an update on my claim.