Samantha
Phoenix · January 27, 2025
Overall, I enjoy using Freshworks. Their auto-generated reports give great insights, and the UI is user-friendly. But, I’ve faced occasional downtime which is quite a drawback for my business, hence 4 stars. The potential is there, but I worry about reliability.
Emily J.
New York · January 25, 2025
I’ve been using Freshworks for a few months now. The customer support is really responsive and helpful. My only issue is the integration features, they’re a bit clunky. Overall a good experience.
Brian M.
Miami · December 24, 2024
Been using Freshworks for about a year now. Love the support and their commitment to improvements. There are still some kinks to work out, but I believe they’re heading in the right direction.
Avery89
Denver, CO · December 7, 2024
I like the idea behind Freshworks, but the execution leaves much to be desired. I faced multiple glitches, especially while generating reports. The dashboard could also use a refresh for ease of use.
Robert
Houston · December 3, 2024
Freshworks has some solid features that really help in managing our customer interactions. It's fairly easy to set up. Still, some integration with other tools could use improvement. Looking forward to future updates.
John S.
New York · November 23, 2024
I started using Freshworks a few months ago. The interface is pretty user-friendly but I've faced some bugs that made it frustrating at times. Not quite what I expected.
Liam O.
Seattle · October 13, 2024
I signed up for Freshworks hoping to streamline our processes. But I've run into multiple issues that really hurt productivity. Still waiting on some fixes.
mike123
Austin, TX · October 3, 2024
The support is non-existent. My ticket is still open after two weeks! What's the point of a tool if you can't get any help?
Antonio
Philadelphia · September 17, 2024
I thought Freshworks would deliver what it promised, but it’s been a bit of a letdown. Features feel half-baked, and I’ve had to deal with too many hiccups. I’m considering looking for alternatives.
Tommy J.
Boston · July 22, 2024
Freshworks has really streamlined our customer service process. The analytics tools are pretty useful, and my team is making use of them extensively. We've seen improvements in our response times since we switched.
Matt O.
Chicago · July 3, 2024
Overall I am quite pleased with Freshworks. The dashboard is easy to navigate and the features are often just what I need. Although, I did run into a few bugs that took some time to resolve.
Ryan_p
Miami, FL · June 28, 2024
The features sound great, but they rarely work as intended. I’m often left trying to troubleshoot things that shouldn’t be a problem. Very disappointing overall.
Petra_22
Austin · May 12, 2024
Freshworks does the job, but it feels a bit slow sometimes. I'm not blown away but it hasn't been a complete failure either.
Rachel
San Francisco · April 20, 2024
I've tried several software platforms and Freshworks stands out for its ease of use. Their customer support is fast and helpful, definitely a plus!
mark_techguy
Austin · March 26, 2024
I’ve mixed feelings about Freshworks. The initial setup was straightforward, but I ran into some bugs that were frustrating. The tool has potential, but it needs a lot of refining. I hope future updates will sort these issues out, because I really want to like it.
Sophie
Miami · February 19, 2024
I thought Freshworks would be the solution to my problems. But honestly, some features are lacking and the mobile app could use a redesign. Disappointed.
Anna
Toronto · January 20, 2024
I find the platform useful but not as user-friendly as I hoped it would be. Some features are a bit complicated and take time to learn. Not the worst, but not the best.
joe.smith
Seattle · November 2, 2023
I really like using Freshworks for my small business. It’s straightforward and I love the pricing model. The chat support team was helpful when I needed guidance. Happy so far!
Emma_writes
New York, NY · October 17, 2023
I appreciate some of the features, but the analytics part feels lacking. There's a big learning curve for new users too. I think I might look for alternatives after this trial.
TommyB
San Francisco · October 13, 2023
I was really hoping for a solid customer support tool, but Freshworks turned out to be a huge disappointment. They promised a bunch of features but half of them don’t work as advertised. I reached out to support, but their response was slow and not helpful. Total waste of money!