mike89
Chicago · September 29, 2025
Pretty solid choice
I'm happy with Freshworks. The CRM part is intuitive and helps me manage customer interactions easily. No major complaints so far.
DavidM
Los Angeles, CA · September 14, 2025
Not Bad Overall
Used Freshworks for my small business and it has its perks. The integration with email is solid, and it's quite user-friendly once you get the hang of it. However, sometimes it takes longer to load certain elements which could be improved.
Leo_123
San Francisco · August 7, 2025
Quick and Affordable
The software is quick to implement and reasonably priced. I'm happy with the basic features, especially for the price. Not perfect but definitely worth considering.
minimalist91
Dallas · May 13, 2025
Good for Basics
It's quite basic but gets the job done.
JuliaR
Boston, MA · May 3, 2025
Satisfied with Features
The customer support team was helpful when I reached out, getting a quick response for my questions. I found it easy to track my customer interactions. Still, a few bugs left me wanting more.
Cindy
Austin · April 15, 2025
Works Well Enough
Freshworks has been working well for us for now. Nothing overly fancy but it’s reliable. Just wish there were more training materials available.
Rebecca_S
Philadelphia, PA · February 7, 2025
Good Tool for Teams
I really enjoy using Freshworks for project management. The collaboration features are fantastic and the team can work together smoothly. However, I did experience some minor bugs that interrupted my productivity a couple of times.
Samantha
Phoenix · January 27, 2025
Impressive with Some Drawbacks
Overall, I enjoy using Freshworks. Their auto-generated reports give great insights, and the UI is user-friendly. But, I’ve faced occasional downtime which is quite a drawback for my business, hence 4 stars. The potential is there, but I worry about reliability.
Emily J.
New York · January 25, 2025
Great support but needs improvement
I’ve been using Freshworks for a few months now. The customer support is really responsive and helpful. My only issue is the integration features, they’re a bit clunky. Overall a good experience.
Brian M.
Miami · December 24, 2024
Good service overall
Been using Freshworks for about a year now. Love the support and their commitment to improvements. There are still some kinks to work out, but I believe they’re heading in the right direction.
Tommy J.
Boston · July 22, 2024
Pretty Efficient Software
Freshworks has really streamlined our customer service process. The analytics tools are pretty useful, and my team is making use of them extensively. We've seen improvements in our response times since we switched.
Matt O.
Chicago · July 3, 2024
Solid tool, solid functionality
Overall I am quite pleased with Freshworks. The dashboard is easy to navigate and the features are often just what I need. Although, I did run into a few bugs that took some time to resolve.
Rachel
San Francisco · April 20, 2024
Nice features
I've tried several software platforms and Freshworks stands out for its ease of use. Their customer support is fast and helpful, definitely a plus!
Emily J.
Los Angeles · August 28, 2023
Good overall experience
I've been using Freshworks for my team for about 6 months. Most features work well and the support is responsive. Just wish the reporting tools were a bit more robust.