SamW
Orlando, FL · November 2, 2025
The overall usability is good but I have experienced unexpected downtime which impacted my workflow. The reporting tools could be much more intuitive to help us make better decisions. But some integrations are pretty seamless.
_sarah_b
Austin · October 30, 2025
Freshworks does the job, but seriously lacks flexibility when it comes to customizing workflows. It’s decent, but I think I’ll be looking for alternatives.
nikko11
Houston, TX · September 3, 2025
I appreciate the functionality, especially the CRM features. But I faced several issues with the software updating my data correctly. I had to reach out multiple times to resolve what I thought was just a one-time issue. Hoping for better stability in the future.
catlover89
Boston · August 18, 2025
It's fine if you're just managing a small team. Some functionalities are limited as you scale up. I've seen better options out there.
maria_h93
Los Angeles · July 29, 2025
The software works okay for basic tasks. It’s not the most intuitive interface, though. I think they could improve their customer service a lot.
SarahJ
Los Angeles, CA · April 30, 2025
Works okay but sometimes crashes, frustrating.
Mike
Chicago · March 1, 2025
Got Freshworks for my team recently. It's decent for managing projects, but I've encountered a few bugs that slowed down our workflow. Overall, it gets the job done, but not without some annoyance.
SaraP
Chicago, IL · February 24, 2025
It does the job, I guess. The interface is a bit clunky and it's hard to navigate sometimes. But it works for basic tasks.
Avery89
Denver, CO · December 7, 2024
I like the idea behind Freshworks, but the execution leaves much to be desired. I faced multiple glitches, especially while generating reports. The dashboard could also use a refresh for ease of use.
Robert
Houston · December 3, 2024
Freshworks has some solid features that really help in managing our customer interactions. It's fairly easy to set up. Still, some integration with other tools could use improvement. Looking forward to future updates.
John S.
New York · November 23, 2024
I started using Freshworks a few months ago. The interface is pretty user-friendly but I've faced some bugs that made it frustrating at times. Not quite what I expected.
Petra_22
Austin · May 12, 2024
Freshworks does the job, but it feels a bit slow sometimes. I'm not blown away but it hasn't been a complete failure either.
mark_techguy
Austin · March 26, 2024
I’ve mixed feelings about Freshworks. The initial setup was straightforward, but I ran into some bugs that were frustrating. The tool has potential, but it needs a lot of refining. I hope future updates will sort these issues out, because I really want to like it.
Anna
Toronto · January 20, 2024
I find the platform useful but not as user-friendly as I hoped it would be. Some features are a bit complicated and take time to learn. Not the worst, but not the best.
Emma_writes
New York, NY · October 17, 2023
I appreciate some of the features, but the analytics part feels lacking. There's a big learning curve for new users too. I think I might look for alternatives after this trial.
Julia
New York · September 1, 2023
Freshworks does have some decent features but it's really not as user-friendly as I thought. I've been using it for a couple of months now, and while it gets the job done, I struggle with certain aspects of the platform. Could be better, honestly.