Anna M.
Miami · February 23, 2026
The platform is fine, but I had a really tough time getting support when I needed it. They took ages to reply, and when they did, it wasn’t what I expected. Super frustrating experience.
katherine_82
Seattle · February 2, 2026
I was really excited to try Freshworks but was let down by the performance. It feels slow at times and their billing process is confusing. Definitely not what I expected.
Tommy_H
Seattle, WA · January 6, 2026
The system is okay, but I find myself frustrated often. I had several bugs and the mobile app is laggy. I hope they can sort these issues out soon.
Liam O.
Seattle · October 13, 2024
I signed up for Freshworks hoping to streamline our processes. But I've run into multiple issues that really hurt productivity. Still waiting on some fixes.
Antonio
Philadelphia · September 17, 2024
I thought Freshworks would deliver what it promised, but it’s been a bit of a letdown. Features feel half-baked, and I’ve had to deal with too many hiccups. I’m considering looking for alternatives.
Ryan_p
Miami, FL · June 28, 2024
The features sound great, but they rarely work as intended. I’m often left trying to troubleshoot things that shouldn’t be a problem. Very disappointing overall.
Sophie
Miami · February 19, 2024
I thought Freshworks would be the solution to my problems. But honestly, some features are lacking and the mobile app could use a redesign. Disappointed.
joe.smith
Seattle · November 2, 2023
I really like using Freshworks for my small business. It’s straightforward and I love the pricing model. The chat support team was helpful when I needed guidance. Happy so far!
Alice
San Francisco, CA · August 2, 2023
We had high hopes, but the software crashed during setup. The customer support was slow to respond, making the whole process even more frustrating. Not what I expected from a business software provider.
george_w92
San Francisco · July 25, 2023
I expected much more from Freshworks. Their software crashed on me twice, and when I contacted support, they took forever to respond. Definitely not what I was hoping for.