Anna M.
Miami · February 23, 2026
The platform is fine, but I had a really tough time getting support when I needed it. They took ages to reply, and when they did, it wasn’t what I expected. Super frustrating experience.
katherine_82
Seattle · February 2, 2026
I was really excited to try Freshworks but was let down by the performance. It feels slow at times and their billing process is confusing. Definitely not what I expected.
Tommy_H
Seattle, WA · January 6, 2026
The system is okay, but I find myself frustrated often. I had several bugs and the mobile app is laggy. I hope they can sort these issues out soon.
Jason
New York · December 6, 2025
I had high hopes for Freshworks, but my experience has been nothing short of frustrating. Their support team is unresponsive, and when I finally got through, they were not helpful at all. I lost several hours trying to resolve issues with their software and still haven’t found a solution. I will not be renewing my subscription.
SamW
Orlando, FL · November 2, 2025
The overall usability is good but I have experienced unexpected downtime which impacted my workflow. The reporting tools could be much more intuitive to help us make better decisions. But some integrations are pretty seamless.
_sarah_b
Austin · October 30, 2025
Freshworks does the job, but seriously lacks flexibility when it comes to customizing workflows. It’s decent, but I think I’ll be looking for alternatives.
mike89
Chicago · September 29, 2025
I'm happy with Freshworks. The CRM part is intuitive and helps me manage customer interactions easily. No major complaints so far.
DavidM
Los Angeles, CA · September 14, 2025
Used Freshworks for my small business and it has its perks. The integration with email is solid, and it's quite user-friendly once you get the hang of it. However, sometimes it takes longer to load certain elements which could be improved.
nikko11
Houston, TX · September 3, 2025
I appreciate the functionality, especially the CRM features. But I faced several issues with the software updating my data correctly. I had to reach out multiple times to resolve what I thought was just a one-time issue. Hoping for better stability in the future.
catlover89
Boston · August 18, 2025
It's fine if you're just managing a small team. Some functionalities are limited as you scale up. I've seen better options out there.
Leo_123
San Francisco · August 7, 2025
The software is quick to implement and reasonably priced. I'm happy with the basic features, especially for the price. Not perfect but definitely worth considering.
maria_h93
Los Angeles · July 29, 2025
The software works okay for basic tasks. It’s not the most intuitive interface, though. I think they could improve their customer service a lot.
minimalist91
Dallas · May 13, 2025
It's quite basic but gets the job done.
JuliaR
Boston, MA · May 3, 2025
The customer support team was helpful when I reached out, getting a quick response for my questions. I found it easy to track my customer interactions. Still, a few bugs left me wanting more.
SarahJ
Los Angeles, CA · April 30, 2025
Works okay but sometimes crashes, frustrating.
Cindy
Austin · April 15, 2025
Freshworks has been working well for us for now. Nothing overly fancy but it’s reliable. Just wish there were more training materials available.
Samantha P.
London · March 2, 2025
Freshworks has been a game changer for my small business! It’s easy to use and super intuitive. It helped streamline everything, from emails to customer support. Highly recommend!
Mike
Chicago · March 1, 2025
Got Freshworks for my team recently. It's decent for managing projects, but I've encountered a few bugs that slowed down our workflow. Overall, it gets the job done, but not without some annoyance.
SaraP
Chicago, IL · February 24, 2025
It does the job, I guess. The interface is a bit clunky and it's hard to navigate sometimes. But it works for basic tasks.
Rebecca_S
Philadelphia, PA · February 7, 2025
I really enjoy using Freshworks for project management. The collaboration features are fantastic and the team can work together smoothly. However, I did experience some minor bugs that interrupted my productivity a couple of times.