katy_b.
Los Angeles, CA · May 28, 2024
Not impressed with support
Had a problem with my order and reached out to customer service. They took forever to respond and didn’t really help me out. I won’t be coming back.
James T.
California · May 1, 2024
Good experience overall
I ordered a guitar from Sweetwater and it arrived pretty quickly. The customer service was friendly, but I felt like they could have been a bit more informative about the shipping process. Overall, still a solid choice.
Tom H.
Austin, TX · April 17, 2024
Disappointed with shipping
Wrong item sent, took forever to get fixed.
ivan_b
Miami, FL · April 8, 2024
Good Service Overall
Had a pleasant experience ordering some studio monitors. They arrived on time and in perfect shape. Would recommend it but just watch for potential shipping delays.
Sophie R.
Miami, FL · March 25, 2024
Short and Sweet!
Awesome customer service!
Annie
Phoenix, AZ · March 12, 2024
Great gear and fast delivery
Ordered a pedal and had it shipped quickly. It was packed beautifully too! I’m really impressed with their service.
Mike D.
Seattle, WA · January 2, 2024
Mixed Feelings
Ordered a couple of cables. They were fine, but the checkout process felt clunky, didn’t like that I had to jump through hoops to get my order confirmed.
Tara M.
Austin, TX · December 25, 2023
Just Alright
Price was good on my mixer, but the experience was just okay. Customer service isn’t the most responsive, took a while to get my questions answered.
Bassmaster56
Denver, CO · December 7, 2023
Okay Service, Awaiting Order
Still waiting on my order, and the tracking hasn't updated.
Chris
Boston, MA · December 1, 2023
Outstanding Quality and Speed!
Just ordered a guitar and the quality is top-notch. The order shipped within a day and I had it in my hands at my gig the next week. Couldn't ask for more!
Derek H.
San Francisco, CA · November 23, 2023
Service Needs Improvement
I've always heard good things about Sweetwater, but my recent experience wasn’t great. Took too long to sort a billing issue and left me with a bad impression.
musicfan22
Miami, FL · November 2, 2023
Not bad, but could be better
Quick service but tracking info wasn't updated.
guitarhero95
Austin, TX · October 24, 2023
Great gear, but confusing website
Awesome gear selection, but sometimes hard to navigate the site.
Ryan
Chicago, IL · October 9, 2023
Great Gear, but Sells Out Quick!
Found an awesome guitar, but it sold out before I could check out. When I emailed support, they were quick to respond and helped me find a similar model. That was nice.
Emily R.
New York, NY · September 26, 2023
Okay, but Product Quality is Hit or Miss
I've purchased a few items from Sweetwater, some were great, others not so much. The last mixer I got had some scratches on it. I expected better quality control.
Ella V.
Phoenix, AZ · September 12, 2023
Great Gear!
Fast shipping and my keyboard sounded amazing right out of the box!
Jessie_R
Seattle, WA · September 12, 2023
Best store for musicians!
Sweetwater has been amazing for my band. I ordered a set of mics and had them in just two days. Customer service even called to make sure everything was good! Love the personalized touch.
Jake T.
Los Angeles, CA · August 4, 2023
Disappointed with Customer Service
I ordered a guitar stand, but it arrived damaged. The customer service took way too long to respond and I still haven't heard back from them about a replacement. Really frustrating experience.
GuitarGuy_21
Miami, FL · July 21, 2023
Solid purchase experience
Bought some strings and a tuner. They arrived on time and in perfect condition. Couldn’t ask for more!
Sophie
Portland, OR · July 21, 2023
Mostly Good
Sweetwater has a good selection. My amp came in good condition and sounds great! Only downside was that they didn’t communicate well about the shipping.