nick999
Chicago, IL · September 4, 2025
Not Great, Not Bad
Ordered a microphone and it works well, but the shipping was slower than expected. Plus, I didn’t like the way they pack their items, felt like it could’ve been better.
Nate
Seattle, WA · August 30, 2025
Happy with my gear but...
I love the equipment I got from Sweetwater. They were super helpful in choosing the right one. Just wish shipping was a bit faster.
Chris
New York, NY · July 1, 2025
Exceptional Service!
I recently bought a new guitar from Sweetwater, and the service was fantastic! My sales engineer, Ben, was super knowledgeable and helped me pick the right model. It arrived in just three days!
Nick
Los Angeles, CA · June 22, 2025
Decent Selection, But Slow Shipping
I recently ordered a guitar pedal from Sweetwater. The selection is pretty decent, but the shipping took longer than expected. Overall, I'm okay with it, but I wish it was faster.
Jamie H.
Chicago, IL · June 9, 2025
Five Star All the Way!
I've ordered multiple instruments from Sweetwater and each time the service has been stellar. Fast shipping, great prices, and the team really knows their stuff. Always my go-to for music gear.
Daniel
New York, NY · April 23, 2025
Okay, but could improve
I got a keyboard from Sweetwater, and while it’s nice, the delivery was delayed. The tracking info was confusing and I had to reach out for clarity. Overall, it’s decent but frustrating.
trader_ru
Phoenix, AZ · February 3, 2025
Not as Good as I Hoped
Was excited to try Sweetwater, but after a few orders with issues and slow replies from support, I won't be coming back. It's a letdown.
AnnieH
Orlando, FL · January 25, 2025
Could Improve Overall Experience
I had an issue with a mic stand that came wobbly. They were helpful but took a while to resolve everything. Product quality is great, but support needs to be faster.
anna.k
Miami, FL · January 15, 2025
Mixed Feelings
Sweetwater has some cool stuff, but I've had a few orders go wrong and had to return items. Not always the smoothest process.
mike_b
New York · December 12, 2024
Mixed feelings
So, I bought a mixer there. Good price and all but the support was kinda lacking when I had questions. Sent emails and waited too long for replies. Not sure I'd buy again.
Sarah A.
New York, NY · November 22, 2024
Fantastic Service and Support
I had an amazing experience with Sweetwater! I bought a keyboard and the customer service was incredible. They guided me through the best options for my needs and the delivery was super quick.
JazzyJack
Nashville, TN · November 11, 2024
Quick and Reliable Service
They sent my order super fast, very happy!
Sarah J.
San Francisco, CA · September 15, 2024
Very reliable
I bought a MIDI keyboard and it’s been great! Delivery was quick and the quality is top-notch. Would recommend Sweetwater to fellow musicians.
Elena
Miami, FL · September 13, 2024
Disappointing overall experience
Ordered some studio monitors and they came with scratches. Customer service was unhelpful and took too long to process the return.
Sam B.
Austin, TX · September 12, 2024
Good Selection but Pricey
I love Sweetwater's selection of gear, but I noticed their prices can be a bit steep compared to other retailers. The customer service is helpful, but the shipping took longer than expected. Still a decent place to shop for music gear.
MikeB
Los Angeles, CA · September 7, 2024
Awesome service!
Excellent support and quick replies. Very happy with my amp purchase!
Paul W.
Chicago, IL · July 24, 2024
Happy with my keyboard
Just got my new keyboard and it's awesome! Sound quality is top-notch. Just wished I got a tracking number faster.
James T.
Austin, TX · July 23, 2024
Decent but could be better
I ordered a guitar pedal, and it was delivered on time. But the packaging was a bit damaged. Not what I expected from a big shop.
Jessica
Los Angeles, CA · July 12, 2024
Disappointing Experience
I ordered a guitar that was supposed to be in stock, but it took almost three weeks to arrive. Customer service was not helpful at all when I called for updates. I don’t think I'll order again.
TommyScott123
Denver, CO · June 27, 2024
Pretty Good, but Watch Out!
I had a decent experience but ran into some issues with the return policy. I bought a mic that didn’t meet my expectations, and sending it back took longer than I thought. Still, the new mic is working great!