guitarhero99
Florida · June 10, 2026
Let down by support
Had a hard time getting help when I needed it. I called several times and it felt like they were in a rush to get me off the line. Gear was okay but I won’t be back.
Ella P.
Texas · March 26, 2026
Disappointing service
Ordered some studio monitors and they came damaged. Sweetwater was helpful in getting me a replacement, but it took forever. Not happy with the overall experience, honestly.
music_fan99
New York, NY · February 21, 2026
Frustrated with my purchase
Ordered a synthesizer that turned out to be defective. Getting a replacement was a hassle. They need to improve their quality control.
trader_ru
Phoenix, AZ · February 3, 2025
Not as Good as I Hoped
Was excited to try Sweetwater, but after a few orders with issues and slow replies from support, I won't be coming back. It's a letdown.
Jessica
Los Angeles, CA · July 12, 2024
Disappointing Experience
I ordered a guitar that was supposed to be in stock, but it took almost three weeks to arrive. Customer service was not helpful at all when I called for updates. I don’t think I'll order again.
katy_b.
Los Angeles, CA · May 28, 2024
Not impressed with support
Had a problem with my order and reached out to customer service. They took forever to respond and didn’t really help me out. I won’t be coming back.
Tom H.
Austin, TX · April 17, 2024
Disappointed with shipping
Wrong item sent, took forever to get fixed.
Derek H.
San Francisco, CA · November 23, 2023
Service Needs Improvement
I've always heard good things about Sweetwater, but my recent experience wasn’t great. Took too long to sort a billing issue and left me with a bad impression.
Jake T.
Los Angeles, CA · August 4, 2023
Disappointed with Customer Service
I ordered a guitar stand, but it arrived damaged. The customer service took way too long to respond and I still haven't heard back from them about a replacement. Really frustrating experience.