Katy
Edinburgh · May 31, 2026
Quality items, but shipping issues
Great place for home goods! I ordered a kettle which is fantastic. But the delivery took nearly a week when it was supposed to be just a couple of days. Overall, I'm happy though.
StevenW
York · April 7, 2026
Awful experience
I ordered a camera and never got it. The money was taken, and support just sends me around in circles. Avoid this site!
Andrew_K
Leeds · April 6, 2026
Ok but has issues
I had a decent experience but the checkout process was a bit glitchy. It took a couple of tries to get my payment through. Not the worst, but definitely not smooth.
max1990
Liverpool · April 1, 2026
No major complaints
Overall happy with my experience. The site has a nice interface and I found everything I needed without a hassle.
Emma
Bristol · March 16, 2026
Solid experience overall
I've had a good run with John Lewis. The products are nice, I've ordered a few home items. One time my order was missing a part, but the support sorted it out quickly.
nikhil_99
Cardiff · March 7, 2026
Not great, could be better
Shoes were nice but took longer than expected to arrive. Also, the tracking link led nowhere. I think I’ll try another site next time.
Lisa
Edinburgh · January 25, 2026
Needs improvement!
I had a mixed experience with John Lewis. The app kept crashing while I was trying to make my order. Finally got through, but it was stressful, and that’s not what I expect.
sarah_smith87
Bristol · December 22, 2025
Mostly good, but...
Had a good experience buying a washing machine, but the delivery was a bit late. They did keep me updated, so can't complain too much.
Alexandra
Manchester · December 21, 2025
Good, but had a hiccup.
I bought a new sofa and while the delivery was prompt, the delivery crew forgot to take the old one away. They fixed it quickly, but it was a bit annoying.
Laura
Brighton · November 22, 2025
Perfect shopping
Always my go-to for online shopping. Fast delivery and items are always well packaged. Never had a problem!
Karen L.
Glasgow · October 3, 2025
Customer Support Needs Help
I made a purchase for a new laptop, and my payment got stuck! I reached out to support but felt like I was talking to a wall. After a bunch of emails, they finally sorted it out, but the whole process took way too long and was super stressful.
MarkyB
London · September 8, 2025
Mixed Experience Overall
Shopping online was easy, but my order took longer than expected to arrive. I kept checking the tracking updates, but they weren't very helpful. Hopefully, next time will be better!
Emily
Bristol · June 21, 2025
Frustrating Returns Process
I bought a jacket that was the wrong size, and returning it has been a headache. The instructions were unclear and it took forever for them to process my refund. I did appreciate the variety in styles, but the hassle of returning has made me hesitant to shop again.
claire94
Cardiff · June 16, 2025
Need Improvement on Communication
I ordered a set of kitchen utensils, but received the wrong items. It took multiple emails to get a response from customer service. They eventually sent the right ones, but it’s disappointing how they handle these situations.
Emma W.
Cardiff · April 29, 2025
Highly recommended!
Absolutely love shopping at John Lewis. The variety of products is fantastic and the checkout process is super smooth. Got my new kitchen gadget within 48 hours awesome!
Sophie89
Reading · March 25, 2025
Not Happy with Purchase
The blender I got is okay, but it’s not very powerful. I expected more for the price I paid. Customer service isn’t very responsive either, which is a bummer.
Sarah
Manchester · March 16, 2025
Terrible Service and Delivery
I ordered a coffee maker and it arrived damaged. I tried calling customer service, but got stuck in a long queue. It's frustrating when you expect quality and get this.
danielle.m
Nottingham · March 3, 2025
Average experience.
Not all my purchases have gone smoothly. Had to wait longer than promised for a coffee maker. It finally arrived, but I expected better.
Emma J.
London · January 31, 2025
Disappointed with the service
I ordered a coffee maker two weeks ago with express shipping, but it never arrived. Customer service was unhelpful and claimed they couldn't track my order. I ended up buying the same machine from another store. Really frustrating experience.
Tommy
Liverpool · January 25, 2025
Delivery Issues and Wrong Item
Ordered some lights for my living room, but they sent me the wrong color. Delivery was late too. It really messed up my plans for the weekend. You'd think they'd check orders before sending them.