Lisa
Edinburgh · January 25, 2026
Needs improvement!
I had a mixed experience with John Lewis. The app kept crashing while I was trying to make my order. Finally got through, but it was stressful, and that’s not what I expect.
Karen L.
Glasgow · October 3, 2025
Customer Support Needs Help
I made a purchase for a new laptop, and my payment got stuck! I reached out to support but felt like I was talking to a wall. After a bunch of emails, they finally sorted it out, but the whole process took way too long and was super stressful.
MarkyB
London · September 8, 2025
Mixed Experience Overall
Shopping online was easy, but my order took longer than expected to arrive. I kept checking the tracking updates, but they weren't very helpful. Hopefully, next time will be better!
danielle.m
Nottingham · March 3, 2025
Average experience.
Not all my purchases have gone smoothly. Had to wait longer than promised for a coffee maker. It finally arrived, but I expected better.
SophiaM
Glasgow · September 16, 2024
Good quality items!
I got a couple of nice blankets that are really cozy. Prices were decent too. Happy overall with my purchase!
mike_brown92
Birmingham · May 19, 2024
Decent, but could be better.
The items I ordered took a bit longer to arrive than expected. Also, there were a couple of small issues with the order that took time to sort out. Friendly customer service, though.
laura_78
Liverpool · April 29, 2024
Mixed feelings on this one.
Had an issue with my last order. The product was fine, but the tracking information was inaccurate. I felt a bit lost for a bit.
Jessibelle
Nottingham · March 9, 2024
Quick and Easy
Great experience with my last order!
MatthewD.
Brighton · November 10, 2023
Decent Quality Items
Now that I have my new furniture, I can say quality is decent! The delivery was a bit delayed, but it arrived in good shape. I appreciate the options available but would like better updates on delivery.
Tina
Brighton · July 9, 2023
Super disappointed!
Lost my money on a blender that never showed up. They say I have to wait for a refund, which is ridiculous. Really upset with this whole process.