Jamie
Manchester · June 10, 2026
Delivery took too long
Order was late, and no updates provided.
cathy_pr
Edinburgh · May 12, 2026
Better than expected
The order was processed quickly, and the tracking was helpful. However, the products could be packed better.
david_p89
Cardiff · March 13, 2026
Lack of communication
Had to chase them up twice about my order status. Disappointed with customer service.
Laura H.
Cardiff · March 8, 2026
Average experience
Products were as described, but I had a hard time getting in touch with customer service when I had a question. It could be better.
David
Cardiff · February 8, 2026
Poor service lately
I've been ordering from Boots for years, but my last few orders have had issues. The delivery took forever and items were out of stock. Really frustrating.
Sarah T.
Birmingham · January 3, 2026
Okay experience overall
I was happy with the selection of products but the checkout process was a bit clunky. Also, tracking my order was tricky.
jennifer_98
Bristol · December 25, 2025
Products were good, delivery bad
I finally got my products after a week, but had to deal with unacceptable delays. Wish they’d communicate more.
elena_s123
Birmingham · December 17, 2025
Disappointed with quality
I bought a foundation that was advertised as perfect for my skin type, but it broke me out. I’ve used Boots for years, but this time it just didn't deliver.
miro17
Edinburgh · December 15, 2025
Could be better
Items arrived on time but the quality wasn’t what I expected. A little let down, really.
Sarah J.
London · December 11, 2025
Decent selection, but shipping issues
I ordered some skincare products and they took longer than expected to arrive. They have a good range, but waiting over a week for delivery was disappointing.
Alex
Glasgow · December 6, 2025
Disappointing quality
I bought a skincare product and it caused a skin reaction. Reached out to customer service but they were slow to respond. I expected much better quality.
omg_mike
Glasgow · November 15, 2025
Mixed feelings about Boots
Some products I love, but I had an issue with a damaged item. Support resolved it within a week, but it was a hassle.
Olivia
Liverpool · November 1, 2025
Okayish
The website is alright, found some good deals, but checkout was a bit buggy. Managed to get my stuff eventually.
EmilyJames
London · October 24, 2025
Poor experience with orders
Delivery was late, products were damaged.
laura123
Manchester · October 6, 2025
Disappointing delivery time
Ordered a gift for a friend, but the delivery was delayed. It showed up two days late which was frustrating.
Sarah L.
Edinburgh · September 17, 2025
Not good enough
Had issues with a promo code that didn’t work at checkout. When I contacted support, I felt brushed off. Just not the experience I hoped for from Boots.
Sam R.
London · August 16, 2025
Terrible customer service
I ordered some products and they never arrived. Spent hours trying to get in touch with customer service, but no one responded. Really disappointing experience!
anita_t
Brighton · June 13, 2025
Awful shopping experience
I got the wrong item sent, and returns are a hassle. Very upset.
Martin
Nottingham · May 25, 2025
Awful experience
The payment went through but my order was never processed. I had to call support multiple times and they weren’t helpful at all. Very frustrating!
Emily J.
London · May 12, 2025
Great products, shipping issues
I love the range of products at Boots, especially their skincare line. I ordered a few items last month, but the delivery was delayed by a week. Still, I would order again.