Laura H.
Cardiff · March 8, 2026
Average experience
Products were as described, but I had a hard time getting in touch with customer service when I had a question. It could be better.
Sarah T.
Birmingham · January 3, 2026
Okay experience overall
I was happy with the selection of products but the checkout process was a bit clunky. Also, tracking my order was tricky.
Sarah J.
London · December 11, 2025
Decent selection, but shipping issues
I ordered some skincare products and they took longer than expected to arrive. They have a good range, but waiting over a week for delivery was disappointing.
omg_mike
Glasgow · November 15, 2025
Mixed feelings about Boots
Some products I love, but I had an issue with a damaged item. Support resolved it within a week, but it was a hassle.
Olivia
Liverpool · November 1, 2025
Okayish
The website is alright, found some good deals, but checkout was a bit buggy. Managed to get my stuff eventually.
katie_walker
Liverpool · December 22, 2024
Mixed feelings
The site is okay, but twice my order has been delayed. Customer support was helpful when I reached out, but I expected better.
andy194
Glasgow · August 6, 2024
Good products, decent prices
Had a positive experience with my last order. Everything came as described and the prices were reasonable. I’ll probably buy again.
Nina
Edinburgh · July 6, 2024
Decent but not great
Boots has a nice range of health products, but their delivery isn’t as fast as I’d like. It wasn't a disaster, just not what I expected.
nick_87
Edinburgh · June 29, 2024
Okay but needs improvement
I’ve shopped here a few times and my experiences have been hit or miss. Some orders are on time and others are slow with no updates. Would like to see improvements.
Charlotte
Nottingham · March 20, 2024
It's okay, nothing special
I found the site a bit confusing at first, and some items were out of stock. Not the best online shopping experience for me.
charlie_b
Glasgow · February 11, 2024
Not great, not terrible
Boots is fine for essentials, but don’t count on them for fast shipping. My last order took ages to get here. I guess I’m just used to better service from other places.
Jessica S.
London · November 5, 2023
Mixed feelings about my order
I ordered some skincare products and they arrived late, about a week after I expected. The items were fine but the delivery was a letdown.
tommyboy
Brighton · August 1, 2023
Average site, good products
Boots has what I need usually but sometimes the checkout process is a hassle. Still, their products are worth the trouble.