Michael
Denver
4.0
Overall pretty good
I had a nice experience buying my sneakers here. Fast shipping, easy returns, and the shoes fit perfectly. Just one small hiccup with my order, but the rest was solid.
Katie L.
Austin
3.0
Mixed feelings
The variety of shoes is impressive, and I found a pair I love! But the delivery took longer than expected. I don’t know if I’d order again unless I need something specific.
Sophie
Seattle, WA
2.0
Not great, could improve
I like the variety they offer, but everything seems to take ages. Not the fast shipping I was promised.
trader_ru
Miami, FL
4.0
Happy with my purchase!
Overall, a good experience! The shoes I bought were on sale, arrived quickly, and customer service was super helpful. I'm satisfied with my order.
trader_ru
San Francisco
3.0
Not bad at all
Zappos has a lot of choices and the prices are reasonable. I had a few issues, but customer service was helpful. I'd say give them a shot.
John S.
Los Angeles
3.0
Decent, but not great
I ordered a pair of shoes that were supposed to arrive in two days. They came a day late, which was kind of annoying. The shoes themselves are okay, but I expected more based on all the hype.
mark_smith
Austin, TX
3.0
Just okay
Shoes were fine, but I really expected better delivery speed. Got them a week late. Don't think I'll order again soon.
james22
New York, NY
2.0
Not impressed
Had a bad experience with customer service. They were slow to respond and didn’t resolve my issue quickly. Better options out there.
Marina
Denver, CO
5.0
Best online shopping experience!
I love Zappos! Got my shoes in 1 day! Everything was perfect. I even got a handwritten thank you note from them, such a nice touch! Will definitely be back!
Sarah
New York, NY
5.0
Amazing service!
Zappos is the bomb! I ordered some sneakers and they arrived the very next day, super fast shipping! The shoes fit perfectly and were exactly what I was looking for. A+ experience!
max1990
San Francisco, CA
1.0
Really let down
Ordered a pair of boots and they sent the wrong size. Called support and it took forever just to process the return. Very upset about the whole situation.
Jessica
San Francisco, CA
3.0
It's alright
I received my order but it was a different color than I selected. It took a hassle to sort it out.
Emily J.
Los Angeles, CA
3.0
Decent but has issues
I ordered a pair of shoes that took almost two weeks to arrive. They were nice, but the wait was annoying.
LucyM
Miami
3.0
Good selection, but...
There’s a big selection and decent prices, but the shipping was a hassle. It took longer than what I’m used to. A bit frustrating, but I might try again.
Mike
Seattle, WA
3.0
Average, could be better
The selection is good, but I had some issues with my order. Customer service was nice but didn't solve my problem right away. I'd say just okay.
alex_2021
Seattle
2.0
Not impressed
I ordered some footwear and got the wrong size. The exchange process took forever, and I ended up feeling frustrated. Disappointing experience overall.
Lisa_W
Chicago, IL
4.0
Pretty solid overall
I've had a few good experiences with Zappos. Their return policy is hassle-free. I had a minor issue with my last order, but they handled it quickly. I'll keep shopping here.
John
Los Angeles, CA
1.0
Disappointing experience
I ordered a pair of shoes that were advertised as in stock, but my order got canceled without any notification. I had to reach out to customer service to find out what was going on. Really frustrating, won't be returning.
Olivia
Chicago, IL
3.0
Okay experience
The website is easy to navigate and I found what I wanted but shipping took longer than expected. Kinda disappointing.
angry_customer
Chicago
1.0
Total letdown
I can't believe how bad my experience was. The shoes I received were damaged, and customer service was unhelpful. I expected way better from a big company like Zappos.