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Zappos

Zappos

2.823 reviews

Sophie

Seattle, WA

2.0

Not great, could improve

I like the variety they offer, but everything seems to take ages. Not the fast shipping I was promised.

james22

New York, NY

2.0

Not impressed

Had a bad experience with customer service. They were slow to respond and didn’t resolve my issue quickly. Better options out there.

alex_2021

Seattle

2.0

Not impressed

I ordered some footwear and got the wrong size. The exchange process took forever, and I ended up feeling frustrated. Disappointing experience overall.

alex_2021

Austin, TX

2.0

Not what I expected

I had high hopes after reading reviews, but my order took way longer than promised, and when it finally got here, the shoes didn't fit right. Disappointing overall.

maria89

New York

2.0

Wished for better service

I had an issue with my order and reached out to customer service. They were really slow to respond, and when they did, it didn’t help much. I ended up sorting it out myself, but it shouldn't have been that way.

ramon123

Miami, FL

2.0

Disappointing service

The selection is good, but my order arrived damaged. Customer service wasn’t helpful at all.