Klook

KlookVerified

3.150 reviews
K

Kevin W.

Seattle · December 3, 2025

Frustrating Process

I found the prices attractive, but trying to change my booking for a tour was a hassle. Their support team is slow and unhelpful. Overall, I expected better. Might consider using someone else next time.

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Helen S.

Orlando, FL · November 24, 2025

Awful, just awful

I had a bad experience with my hotel booking. They didn’t inform me of a cancellation until last minute.

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Samantha L.

Seattle, WA · October 21, 2025

Horrible experience

Lost my payment confirmation and had to pay twice. Never again!

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madtraveler23

Austin · September 21, 2025

Worst Service Ever

Tried to book a transfer, but my driver never showed up! Nobody at Klook helped me resolve it quickly. Ruined my day!

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Emily R.

Los Angeles · September 12, 2025

Terrible Experience

I booked a tour in Tokyo and it got canceled last minute. No refund for days! Customer service was unresponsive. Totally ruined my trip.

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kevinsucks

Boston, MA · July 7, 2025

Waste of time

Waited too long for help, won't use again.

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Chris

Los Angeles, CA · March 22, 2025

Terrible experience

Never received my tickets, so frustrating.

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Rob T.

Atlanta, GA · October 28, 2024

So unsatisfied

Spent hours planning everything only to find half my activities canceled on arrival. Just a nightmare.

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Jesse

Phoenix, AZ · August 22, 2024

Terrible service

App didn't work properly, ended up missing our flight tour. Very disappointed.

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johnny_92

New York · June 16, 2024

Never Again

I paid for a Disneyland ticket but they didn’t send me the confirmation until after I needed it. I ended up missing my slot. Trying to get a refund is a nightmare, they don’t reply to messages!

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Lisa K.

Miami, FL · January 18, 2024

Customer support issues

I tried to cancel an activity due to a change in plans, but the process was a total headache. Support was slow and didn’t even solve my issue until days later. I’ve had better experiences with other platforms.

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travelguru89

Miami · September 15, 2023

Awful Support

Horrible experience with my hotel booking. They charged me twice and took forever to respond. Don't trust them.