Lena H.
San Francisco · May 17, 2025
Mixed feelings
Intercom can be useful, but I have some gripes. The pricing feels a bit steep compared to other options. Also, the setup took longer than I anticipated.
lucy_rose
Seattle, WA · March 16, 2025
It's okay
Chat support was helpful but took ages. Could be better.
adam_scott
Seattle · March 8, 2025
Fantastic tool for support
I’m really happy with Intercom overall. The live chat feature works like a charm and our response rate has improved significantly. Totally worth the investment!
nina1992
Chicago, IL · March 4, 2025
Not that great honestly
Glitchy and slow.
julia97
Miami · February 17, 2025
Great features!
I really like Intercom’s features. The onboarding process was smooth and easy to follow. It has helped us with our customer interactions a lot.
lionheart88
San Francisco · December 26, 2024
Good, but could be better
Intercom has some nice features, but the learning curve was a bit steep. Once I figured it out, it worked well for my needs. Just wish it wasn't so complicated at first.
Mark T.
Chicago · December 10, 2024
Solid tool overall
I've been using Intercom for a few months now and it mostly meets my expectations. Some small bugs here and there, but support is pretty responsive.
a_griffin
Boston, MA · December 4, 2024
Okay, but a bit underwhelming
When we first started with Intercom, I was excited about all the features they offer. The onboarding process was pretty smooth, but as we used it more, we encountered issues with notification delays. Sometimes, our team missed vital messages because of it, which led to a few frustrated customers. Overall, it's not bad, but it could really use some improvements.
Tommy L.
Los Angeles · November 15, 2024
Good but not great
Been using Intercom for a few months now. It’s mostly reliable and integrates well with our tools, but their customer service could be faster. Had to wait over an hour once.
michael123
New York, NY · October 19, 2024
Good analytics, needs tweaks
Intercom gives good insights into user engagement, which is great. However, I still face occasional bugs when trying to pull reports. The support has been responsive, but I wish they'd resolve issues faster.
Samantha L.
New York · October 4, 2024
Great support, minor hiccup
I've been using Intercom for a few months now and their support is really responsive when I have questions. The chat feature is super helpful for engaging with customers. Just had a small issue with notifications not coming through, but they sorted it out pretty quickly.
bobby1987
Chicago · September 27, 2024
Not what I expected
I was really excited about using Intercom, but it turned out to be a disappointment. The analytics aren’t as detailed as I thought. I expected more for the price.
james89
New York, NY · September 11, 2024
Pretty good product overall
I've been using Intercom for a few months now. It has some great features, mostly the chatbots, but the notifications do lag sometimes. Overall, it's delivered decent results for customer engagement.
Sarah
New York · September 2, 2024
Disappointing Experience
I really wanted to like Intercom, but the support is just lacking. I struggled to get my questions answered and it took ages to get a response. Plus, the integration didn't work as advertised. I expected way more for the price.
emily.j
Atlanta, GA · August 28, 2024
An average tool
Intercom is alright, I guess. Sometimes it gets the job done but often lags behind expectations.
Anna W.
Denver, CO · August 7, 2024
Inconsistent and frustrating
I’ve used Intercom for over a year, and while it has some good features, like their knowledge base, the experience has been hit or miss. I faced issues with messages disappearing and slow responses from their team. Then there’s the pricing it just doesn’t feel justified for what we get.
Jessica
New York · August 4, 2024
Not impressed at all
I really expected more from Intercom. The chatbot was confusing for my customers and support took ages to respond. I won't be renewing my subscription.
mark.t
Orlando, FL · June 23, 2024
Solid features, great interface
Intercom's user interface is clean and intuitive, making it easy for our team to adapt. The automated messages have improved our customer engagement significantly. I did run into a few bugs here and there, but overall, my experience has been positive!
Sammy123
Boston, MA · June 22, 2024
Not impressed
Support staff ignored my request.
kyleshocks
Denver, CO · June 13, 2024
Highly recommend Intercom
Honestly, Intercom has transformed how we communicate with our users. The chat feature is handy; we respond to questions in real-time. Their analytics helped us figure out what users liked most, and it’s super easy to set up campaigns. Totally worth every penny!