BobbyT
Los Angeles, CA · April 27, 2024
Intercom has potential, but it often feels clunky. The analytics are okay, but I encountered bugs where messages wouldn’t send correctly. I wouldn’t rely on it solely for my customer interactions.
Helen
Los Angeles · April 11, 2024
I like the interface and the integrations they offer, but sometimes it feels like the features are limited for what I'm paying. Not totally sold on it yet.
Samantha
New York, NY · April 11, 2024
Intercom has some decent features, but it feels incomplete. I expected a smoother experience. Also, pricing is a bit high for what you get.
Peter
Brooklyn, NY · March 14, 2024
I like some of the features in Intercom, especially the user tracking. That said, it’s not always user-friendly. I’ve run into issues when trying to customize the chat widget.
susan.b
Miami, FL · February 25, 2024
I really wanted to love Intercom, but customer support has been a letdown. I had multiple tickets open for days, and only after escalating did I finally get a response. The platform does have useful features, but if you can't get help when you need it, what's the point?
Julia
Los Angeles, CA · February 24, 2024
I’ve been using Intercom for several months now. Overall, it works well for my customer communication needs. A couple of minor bugs but nothing major.
Laura S.
San Francisco, CA · February 8, 2024
I really expected more from Intercom. The setup was confusing, and honestly, the customer support barely helped. My inquiries about the integration kept getting passed around without real resolutions.
Maya_K
Philadelphia, PA · January 17, 2024
I really enjoy the features of Intercom. The onboarding was fine, and the tools have enhanced my customer engagement significantly. Sometimes, though, it can be a bit buggy during peak hours.
max_k.
San Francisco · September 29, 2023
Intercom is a solid tool for customer engagement but I've experienced some glitchy moments with the dashboard. It has great analytics, but sometimes the interface feels cluttered. I wish they’d focus more on simplifying navigation to make the experience smoother.
Liam O.
Dublin, Ireland · September 12, 2023
I had so many issues with this software. The interface is clunky and it's hard to get things done. Customer support was not helpful at all. Wouldn't recommend it.
danny_by_design
San Francisco, CA · August 25, 2023
I’ve been using Intercom for a few months now, and I gotta say, it’s pretty solid. The ability to automate responses has saved us a lot of time. There are still some hiccups in terms of customization, but the pros definitely outweigh the cons!
Anna
Miami · August 23, 2023
Intercom really transformed how I interact with my customers. The automation is spot on, and my sales have improved since I started using it. Highly recommend!
random_user23
Houston · August 8, 2023
Using Intercom is pretty good. I enjoy the customization, but support sometimes takes time. Just a few tweaks and it could be top-notch!