mike123
Rotterdam · August 17, 2024
Never using again
I ordered a TV and it was supposed to arrive next day. After 4 days of waiting, I cancelled my order and still haven’t got my refund. Customer service was no help at all. What a hassle!
Tommy_v
Rotterdam · August 10, 2024
Good products, minor hiccups
I love the selection at Coolblue, but my last order had a wrong item sent. They fixed it quickly, but it was a hassle. Still, I’ll keep shopping here.
KateM
Utrecht · June 10, 2024
Very Unhappy
No response.
andrewh
Groningen · May 30, 2024
Pretty average experience
Shipped my washing machine within a decent time frame, but they forgot to deliver the installation service I paid for. Fumbled the ball on that one.
Julia M.
The Hague · April 7, 2024
Disappointed with my experience
I had high hopes because everyone raves about Coolblue, but my TV arrived damaged. The returns process was a hassle and took way too long for a replacement.
Samantha D.
Amsterdam · March 23, 2024
Not impressed at all
I ordered a vacuum cleaner and it arrived two days late. Customer service was slow to respond. Definitely won't be ordering from them again.
richard_p
Eindhoven · January 15, 2024
Decent Selection, Poor Communication
I liked their product range, but the ordering process was confusing. I spotted a deal on a TV, placed my order, and received the wrong model. Reached out to support but didn’t get clear guidance for a return. They handled the issue eventually but it took way longer than it should have. I'm just hoping my next experience is smoother.
Emily
Utrecht · January 11, 2024
Not impressed this time
I had to wait a week for my phone charger. I expected quicker shipping from them. Customer support wasn't very helpful either.
jessica_90
Nijmegen · December 17, 2023
Quality issues
My gadget broke after a week!
Chris P.
Nijmegen · November 22, 2023
Good, but has its flaws
I've shopped here a few times now. Usually great, but had a problem with my latest order. They fixed it, but not without some back and forth. Still a fan, though.
Emma123
The Hague · November 20, 2023
Never again, Coolblue!
I bought a laptop and it arrived broken. After contacting customer support, they suggested I try fixing it myself! I’m so disappointed. Their service has declined so much lately. What happened to their customer focus? There’s no way I’ll trust them for future purchases.
Tom
Rotterdam · November 16, 2023
Absolutely love this store!
I buy from Coolblue often, and they never disappoint. Quick delivery, and their customer service is super helpful. Just got my new headphones, and I'm thrilled! Thanks!
Emily123
Nijmegen · November 13, 2023
Horrible checkout process
I couldn't complete my order due to technical glitches on the website. Ended up ordering from elsewhere. Really let down!
John P.
Amsterdam · October 22, 2023
Awful customer service
I placed an order for a washing machine, and it was supposed to be delivered last week. They cancelled it last-minute without any notification. I can't believe how unprofessional they are! I'll never order from Coolblue again.
peter_b
Rotterdam · October 22, 2023
Mixed feelings
The product was good, but the delivery took forever. I had to call support twice. A bit disappointed overall.
Emily R.
The Hague · October 18, 2023
Absolutely fantastic!
Just got my new laptop and it works like a charm. Fast delivery and excellent packaging. Super happy with my purchase!
John D.
Amsterdam · September 17, 2023
Mixed feelings about my order
I ordered a laptop last month. The delivery was fine, arrived on time. But the customer service was lacking when I had a question about my warranty. Not bad, but could be better.
David
Eindhoven · September 14, 2023
Slow shipping, poor response
I was really looking forward to my new phone, but it's taken way too long to arrive. Customer service seems overwhelmed. I waited days for a reply update your team!
Sarah J.
Amsterdam · August 5, 2023
Terrible service!
I ordered a phone, it never arrived. Customer service just kept saying it’s on the way. So frustrating!
nina_23
Leiden · August 5, 2023
Not thrilled but okay
The product was alright and came as described. Delivery was a bit late, but not bad overall. Just expected a bit more based on the hype.