Sara
Chicago, IL · March 28, 2026
I had to wait more than two weeks for my order to arrive. When it finally came, the doll's hair was all matted. I reached out to customer service, and they took forever to respond which made me feel ignored. Really disappointing for such a popular brand.
Lana B.
Houston, TX · March 8, 2026
Quality was below expectations, very disappointing.
Carrie W.
San Francisco, CA · January 14, 2026
I love the idea of American Girl, and I appreciate their commitment to storytelling and history. However, the execution in terms of product quality and shipping can be really lackluster. I had multiple items come in damaged, and it took longer than expected to get replacements. I want to support this brand, but they really need to step up their game.
Katie P.
Atlanta, GA · November 21, 2025
The doll looked amazing online, but when we got it, the quality didn't match the price. We expected more for what we paid.
Tommy
Portland, OR · October 12, 2025
I was really looking forward to getting my daughter a doll from American Girl. However, when it arrived, the hair was all messy and the clothes seemed cheap. My daughter was sad, and I won't be ordering again.
James K.
Miami · August 26, 2025
The doll’s hair was a mess upon opening, and it had scratches on its face. Tried reaching support, but they ignored my messages for days! Never shopping here again.
S.
Dallas, TX · June 26, 2025
The doll came late and it was missing some parts. Tried to contact support, but they were slow to reply. Not a great experience overall.
JohnD
New York, NY · December 19, 2024
The website is confusing and hard to navigate.
lily99
Seattle · September 8, 2024
Paid too much for a doll.
amandaj
Chicago · April 4, 2024
Shipping was really slow.
MommyBear93
New York, NY · February 22, 2024
I ordered a special edition doll for my daughter's birthday. The website said it would arrive in time, but it showed up late. The doll itself was nice but I was really expecting a better service level. The communication on shipping delays was poor, so I had to fumble through to figure things out myself. My daughter still loved it, but I was let down.
Lacey K.
Phoenix, AZ · February 7, 2024
There are cute dolls, but the prices are really high.
Ella J.
Boston, MA · January 5, 2024
I was shocked at how much I paid for the doll and accessories. They just aren't worth it.
Jessica L.
New York · November 5, 2023
I had high hopes for the quality, but the doll I received was damaged and not at all what I expected. The outfit had a stain on it. I sent it back but it’s been a hassle trying to get a replacement. Wish this had gone smoother.