American Girl

American Girl

2.949 reviews
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Marie_C

Chicago, IL · July 4, 2026

Not impressed with service

I had to wait two weeks for my order. Once it arrived, it was damaged. Very frustrating and unprofessional.

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Daisy_Love

Jacksonville, FL · March 1, 2026

Bad quality control

Had high hopes, but the doll broke the first day! So frustrating.

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Karen F.

Philadelphia · January 27, 2026

Waste of money

Doll didn’t match the description at all.

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Rachael

Phoenix · October 6, 2024

Terrible service overall

I had an awful experience with the return process. I ordered a doll and it came with a broken arm. I tried reaching customer service, but they just kept me on hold for hours. It felt like they didn’t care at all about fixing their mistakes.

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Sarah

Atlanta · August 14, 2024

Terrible Experience

I ordered a doll for my daughter’s birthday, but it never arrived. Customer service was unhelpful and didn’t offer any real solutions. I’m so disappointed!

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karen_smith

Charlotte · July 6, 2024

Never again

I won't shop here again.

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maggie_xoxo

Los Angeles, CA · June 3, 2024

Total waste of money

Ordered a doll for my daughter’s birthday. It arrived late and was missing accessories. I’ve tried getting in touch with support, but they just ignore my emails. I’m so frustrated!

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Diane

Indianapolis · April 22, 2024

Very bad experience

I received the wrong item and it took way too long to get my money back.