Sarah_T
Miami, FL · December 16, 2025
Terrible experience
I ordered a battery online and when I got to the store, they said they couldn't find it. Wasted my time and left empty-handed. Very disappointing!
Josh
New York, NY · August 16, 2025
Never again, they lost my order
I decided to try Advance Auto Parts after seeing some positive reviews. Unfortunately, when I went in to pick up my brake pads, they claimed my order wasn't there. I even had the order confirmation email with me. The staff didn't seem to care and just told me to wait. They didn't offer any solutions either. I had to go to a different store and pay more. Really not happy with the service.
deleted_user123
Atlanta, GA · April 17, 2025
Really bad experience
Went to get some spark plugs, but they had none in stock. Ended up wasting time because they didn't bother to check what they had until I arrived.
Nina_C
San Diego, CA · April 9, 2025
Very frustrating experience
Ordered a set of headlights but received the wrong ones. I had to return them and it was a long process. Not returning to this place.
Alex M.
Chicago, IL · February 15, 2025
Unsatisfactory customer support
I called them for help about a part for my car. Instead of getting guidance, I was put on hold for a long time. When I finally spoke with someone, they seemed rushed and unable to answer my questions. It felt like they just wanted to get rid of me.
tommyboy9
Orlando, FL · December 12, 2024
Awful customer service
I visited to pick up a simple oil filter and it took forever. The staff was unhelpful and forgot about my order.
Linda
Denver, CO · July 23, 2024
Disappointing support
Needed help finding a part and the employees seemed unmotivated to help. I left the store feeling frustrated and like I wasted my time.
MSmith45
Chicago, IL · January 6, 2024
Terrible Customer Support!
I contacted customer service about a faulty part I bought last month, and nobody got back to me. I had to call multiple times just to get a simple answer about my return. It felt like they didn't care about my issue at all. I’m really upset with their lack of support, especially when it comes to defective products.
Samantha_89
Seattle, WA · September 1, 2023
Awful service, avoid them
I tried to return a part I didn't need, but it was a hassle. The person at the counter was rude and made me feel like I was a bother for coming in.
kevins_account
Phoenix, AZ · August 22, 2023
Disappointed with the order
I purchased some wipers, but they weren’t the right fit. It took ages to sort out the exchange, and the staff seemed clueless.