Petra_ski
Cardiff, UK · May 17, 2026
Service was just satisfactory
The beaches were amazing, but the hotel was not what I paid for. Staff weren’t very helpful when I raised concerns about my room. Won’t be booking again.
jason_m23
Manchester, UK · December 15, 2025
Not exactly what I expected
The destination was great, but the hotel wasn’t as advertised. It felt outdated and wasn’t very clean. I had higher hopes for my vacation.
Andy94
Birmingham, UK · November 13, 2025
Issues with communication
I had trouble reaching customer service for my booking. They took ages to reply, and I needed info about my flight changes. Ended up figuring things out on my own.
Rachel
Liverpool, UK · October 3, 2025
Decent service, but can improve
Had a nice time during our holiday to Spain. The resort was lovely, but there were a few hiccups during booking. I wish the app was easier to use for changes. Overall, TUI is okay; just needs better support.
Sophie L.
Edinburgh, UK · July 14, 2025
Average experience
Check-in took forever at the airport. Also, the staff didn’t seem very helpful when I had questions about my itinerary.
talon_07
Coventry, UK · December 27, 2024
Value for Money, but improvements needed
Enjoyed the holiday but ran into issues with overbooked tours. The hotel was nice but could do with a better dining experience. Overall a decent trip, might try again.
lindsayb
Edinburgh, UK · April 7, 2024
Okay holiday, average service
It was decent; the pool was great but the restaurant was too noisy, not the relaxing vibe I was hoping for. Also, the tours felt rushed.
Josh24
Nottingham, UK · August 18, 2023
Good experience, but room for improvement
The staff were friendly, but the food options at the hotel were kinda limited. The tour we booked could have been better organized too, but my family enjoyed the time spent together.