mark_a
Glasgow, UK · April 7, 2026
Unsatisfactory travel experience
I had a horrible experience with customer service. When my flight was delayed, I couldn’t get anyone on the phone to help. I won’t recommend this to my friends.
Lisa &.
Brighton, UK · August 11, 2025
Unhappy with service and hotel
We booked a romantic getaway through TUI only to find the hotel was under renovation upon arrival. Not what we signed up for! Reception staff were dismissive when we complained. The only good part was the beach, but overall really disappointed with TUI.
Chad101
Birmingham, UK · June 12, 2025
Not what I expected
Holiday was okay, but my room wasn't ready when we arrived. Had to wait two hours, which was frustrating after a long flight. I'd hope for better organization next time.
johnnyb
Manchester, UK · March 19, 2025
Really disappointing experience
The flight was late, and then my bag got lost. It took days to find it. Never booking with TUI again!
Sophie
Leeds, UK · December 30, 2023
Had a fun time despite some hiccups
Our trip to Greece was nice, the views were breathtaking, and we met lovely people. They did lose my luggage for a day but found it eventually. I guess things happen, just expect better communication next time from the support.
tom_hiker
Cardiff, UK · October 12, 2023
Disappointed with travel plan
Flight delays really messed up our trip, and then the hotel was overbooked, had to wait for hours to settle. Not planning to use TUI again.