Emily J.
New York
I signed up for Root a few months ago and was really excited at first. But then I had an accident, and their claims process was so slow. I felt completely ignored and ended up switching to another insurer.
Emma
Seattle
I had a few issues with the app and their customer support wasn't responsive enough for my liking. They also made a mistake on my billing. Just doesn’t feel like they do things right.
kotomama
Denver
I got lured in by the app and potential savings, but my experience hasn’t been stellar. Had some questions that went unanswered and the claims process is a mess.
max1990
Austin
I thought I'd save some money but their service is lacking. I called them a few times about my policy details and no one really seemed to care. It's honestly made me rethink my choice.