John
Los Angeles
3.0
Mixed feelings about Root
I was excited to try Root Insurance because of their app and pricing. But my claim took way too long. Customer service wasn't very helpful either. Pretty disappointed overall.
Emily J.
New York
2.0
Frustrating Experience
I signed up for Root a few months ago and was really excited at first. But then I had an accident, and their claims process was so slow. I felt completely ignored and ended up switching to another insurer.
Emma
Seattle
2.0
Still not impressed
I had a few issues with the app and their customer support wasn't responsive enough for my liking. They also made a mistake on my billing. Just doesn’t feel like they do things right.
kotomama
Denver
2.0
Could be better
I got lured in by the app and potential savings, but my experience hasn’t been stellar. Had some questions that went unanswered and the claims process is a mess.
max1990
Austin
3.0
It's Fine I Guess
The pricing seemed competitive, but when I compared it with other providers, it didn't feel like much of a bargain. I didn't have any claims yet, so we'll see how they handle them.
Rachael S.
Boston
1.0
Never Again!
I’m really disappointed with my experience. I tried to make a claim, and it was a nightmare. Their customer service was absolutely terrible, and I felt like I was left hanging. Not worth it.
alex_2021
Chicago
3.0
Decent but not great
So I signed up with Root because of the low prices, but I expected better communication. They sent me the policy info late and it was confusing. Overall, it’s okay, but I expected more.
max1990
Austin
2.0
Frustrated with Root
I thought I'd save some money but their service is lacking. I called them a few times about my policy details and no one really seemed to care. It's honestly made me rethink my choice.
Oliver G.
Denver
3.0
Could Be Great
Things are pretty decent with Root. The app makes it easy to manage everything. However, customer service could definitely be improved. I’ve had to wait too long for responses on a couple of queries.
KittyLove23
Phoenix
4.0
Good Enough for Now
Overall, I have to say I'm satisfied. The rates are decent and I had a nice experience setting up my policy. Just hoping I won’t have to deal with them too much.
trader_ru
Miami
1.0
Super disappointed
Had a minor incident and needed to file a claim. It took ages to get any response from them. I ended up fixing my car out of pocket. Not what I was hoping for.
Rachel
San Francisco
3.0
Okay service, but needs work
I like the concept of Root and their tech approach, but they need to streamline their customer service. I had issues with my account being locked and it took days to resolve.
John
New York
1.0
Horrible experience
I had a really bad time with Root Insurance. Signed up hoping for good rates, but my experience has been a nightmare. Their customer service is non-existent, I tried to reach them three times for a simple question about my premium and no one ever got back to me. Extremely disappointed, would not recommend.
johnnyboy88
San Francisco
3.0
Mediocre Overall
Root Insurance is okay I guess. The app is nice and easy to use, but my premium went up significantly after a year without any incidents. Not really what I expected. Could be better.
Sarah J.
New York
1.0
Total waste of time
I wanted to love Root, but my experience was terrible. The app kept crashing when I tried to get a quote and when I finally got through, they didn't even honor the rates advertised. Very frustrating!
david_22
Seattle
3.0
Better Than Before
I had some ups and downs with Root, but they did pay out after my fender bender. Not the fastest process, but at least it was straightforward. I might stick around for a bit longer.
Samantha T.
Chicago
3.0
Just Average
I've had Root for a while and service has been decent. But when I tried to contact support, it took forever to get a response. I have mixed feelings, honestly.