trader_ru
New York, NY · May 17, 2026
Delivery issues ruined the experience
I was really excited to receive my furniture, but the delivery was a mess. They showed up days late and damaged part of my order. Very disappointing.
maxxie77
Boston, MA · April 3, 2026
Never again!
Completely let down. My order was all kinds of messed up, and not only was the wait ridiculous, but the furniture wasn’t what I had picked out. Totally unacceptable.
Hannah L.
Miami, FL · October 4, 2025
Goods are fine, could be better
We bought a set of chairs and they look great, but one came with a small scratch. Got in touch with customer service and they offered a partial refund, which was helpful. The chairs are comfortable and fit nicely at our table, but I was hoping for a flawless delivery.
Dawn
Los Angeles, CA · August 12, 2025
Wouldn't order again, honestly
Ordered a couch that took over a month to arrive, and when it finally did, it wasn't in perfect shape. Had a small tear that I didn't notice until it was in my living room. The support team could barely help over the phone. I really expected more for the price.
George B.
Chicago, IL · March 26, 2025
Lost patience with the customer support
Initially, I loved the bed frame I ordered. Beautiful design and solid construction, but during delivery, they forgot a lot of pieces. It took over a week of calling before I finally got the missing parts sent over. I truly lost patience with how long it took them to resolve it.
ChaseFair
San Francisco, CA · November 28, 2024
Not worth the hype
I really wanted to love this place but my chair arrived wobbly and had uneven legs.
Katie G.
Austin, TX · November 16, 2024
Disappointed with the experience
I was really looking forward to my new sofa, but the delivery was a mess. It showed up late and had some minor damage. I contacted customer service for a replacement, and it took forever to hear back. Honestly, for the price I paid, I expected much better service.
DaveJ
Los Angeles, CA · September 2, 2024
Disappointed with quality
Ordered a dining table that arrived damaged. Customer support took days to respond, and I still haven’t heard back about a replacement. Very frustrating experience.
JaredB93
Seattle, WA · June 23, 2024
Poor quality control
Received a couch with a stain. Customer service was slow to respond, very frustrating.
FaithS21
Boston, MA · May 6, 2024
Quality not impressive
Very average furniture for high prices. I was expecting more durability and style.
johnnyboy88
Austin, TX · February 8, 2024
Disappointed with the customer service
I had to return a lamp that arrived damaged. The process was so frustrating, took ages to get a response from their support. I expected better from a company like this. I don't think I'll shop here again.
JessicaT
Los Angeles, CA · February 3, 2024
Disappointed with service
Terrible delivery, came weeks late.
KellyAnne
Minneapolis, MN · January 22, 2024
Customer service needs work
I had a mix-up with my order and their team took forever to sort it out. The furniture itself is nice but supporting staff let it down.
EmilyR
Orlando, FL · January 5, 2024
Disappointing experience
Waited a month for my order, only to find it had the wrong fabric. The whole process was just stressful.
Alex R.
New York, NY · October 5, 2023
Not what I expected
I purchased a bed frame that looked great online but was disappointing when it arrived. It wobbles and feels flimsy. On top of that, the delivery was late and I had to keep contacting customer service for updates. It’s a real shame because I had high hopes for Room & Board. Overall, I expected better quality for the price.
kotomama
Los Angeles, CA · September 4, 2023
Had high hopes, but...
I expected more based on the price point. The chairs I got were uncomfortable and the color didn’t match what I saw online. I won’t be ordering again.