Emily R.
Miami, FL · February 28, 2026
Not what I hoped for
I was really excited about Metromile but encountered a lot of issues. Delays in getting my policy set up and the coverage wasn’t what I thought it would be. Really disappointed.
Sophie_1998
Seattle, WA · November 17, 2025
Dissatisfied
Had high hopes for this service, but it's been frustrating. My claims took forever to process and I wasn’t kept in the loop at all. Not worth the hassle.
rachel.j
Dallas, TX · September 12, 2025
So Far, No Issues
I haven't had any problems yet.
mark_s85
Boston, MA · April 26, 2025
Not Worth It
The idea of paying for the miles you drive sounds great, but their app is so glitchy. It didn't track my miles correctly for weeks and now I'm overpaying. Customer service was unhelpful when I tried to get it fixed.
Hannah
Orlando, FL · January 25, 2025
Unreliable Service
They say you'll save money, but honestly, I don’t think it was worth the hassle.
Jason B.
Miami, FL · November 9, 2024
Not Impressed
I switched to Metromile mainly for the pay-per-mile option but I was shocked at the hidden fees. The policy wasn’t clear about additional costs. It felt like I was misled about the value I'd be getting.
Lindsey
Chicago, IL · September 14, 2024
Not worth it
I was excited to try Metromile, but the app glitches took forever to fix my policy. I expected better, especially with modern tech. I won’t renew.
Jenny T.
Los Angeles, CA · September 14, 2024
Very Disappointed
I signed up for Metromile excited about the pay-per-mile concept. Unfortunately, the claims process was a nightmare. I had an accident a month ago, and I’m still waiting for any updates. No one seems to respond, and I feel completely ignored. I expected better service.
Max
Los Angeles, CA · September 4, 2024
Disappointed with Service
I switched to Metromile thinking I'd save money. But my experience has been frustrating. Claims took forever to process and customer service was unhelpful. Not what I expected.
Kevin
Phoenix, AZ · June 25, 2024
Unclear Charges
First month has a lot of unexpected fees. It's confusing! The rates were supposed to be affordable, but I feel misled.
Chris M.
Miami, FL · May 19, 2024
Decent but needs improvements
The idea of pay-per-mile is really good, but my rates went up after a year with no clear explanation. The app is user-friendly but has bugs. I hope they can fix these issues.
Mike W.
Austin, TX · April 2, 2024
Unexpected charges
They said it would be cheaper based on mileage, but I received additional fees I wasn’t aware of. It feels like a bait-and-switch. Not happy about my experience at all.
brian_1980
Miami, FL · January 10, 2024
Not Happy
Took too long to get my card.
Nancy O.
Boston, MA · September 15, 2023
Poor customer support
My experience was overwhelming. They were hardly responsive when I needed assistance with my policy, and it felt like I was always on hold for ages.
Danielle
San Francisco, CA · July 24, 2023
Claims Process Needs Improvement
The insurance policy seemed affordable at first. But when my car was damaged, the claims process was so slow! I expected better service for my money, but I didn’t get any clear updates on my case.