Emily
Los Angeles, CA · July 7, 2026
Terrible Service Experience
I ordered meals last Friday and they never showed up. After waiting for an hour, I called support, but no one answered. Completely unacceptable.
adam_s
Houston · January 24, 2026
Complete disaster
I lost my money and time with these guys. One meal was wrong, on top of my delivery being hours late. Customer service took forever to respond, and all they could say was sorry. Really put me off ordering food online.
Anna
Chicago, IL · November 30, 2025
Never ordering again
Ordered my first box last week, and it was a total mess. Everything was undercooked, and my vegan meal had chicken in it! So disappointed, I’m not coming back.
Mike_NY123
Brooklyn, NY · October 30, 2025
Horrible Experience
I can’t believe how bad my first order was. The food was bland and just thrown in the box. And don’t get me started on the delivery time, it was way too long.
mark777
Portland, OR · October 27, 2025
Not impressed
I had high hopes, but the quality just wasn’t there for me. The deliveries were prompt, but the meals themselves were lukewarm and flavorless when they came. Customer support was no help.
Samantha L.
Chicago, IL · January 5, 2025
Missing Items, Frustrating
I was really looking forward to trying Freshly, but my order was missing two meals. I thought the support team would help, but they just told me to reorder. Not cool at all.
Tim_G_94
Dallas, TX · October 21, 2024
Very Disappointed
I had high hopes but was let down. The meals looked good but tasted off. One meal had a strange smell, and it didn't feel fresh. Can't believe I spent that much.
David S.
Los Angeles, CA · September 15, 2024
Awful experience
Three meals in a row were bad. One of them expired when it arrived! Tried reaching customer service, but they didn’t really help. I feel cheated.
janedoe97
Austin, TX · August 4, 2024
Not great
Service was terrible. Meal was cold upon arrival.
CathyM
Las Vegas, NV · June 16, 2024
Frustrated with service
I had nothing but issues with my order from the start. It was supposed to arrive on Saturday but showed up two days later. When I opened it, many items were spoiled. When I reached out for help, it took forever for someone to respond. Just really bad service.
angrycustomer88
Phoenix, AZ · June 7, 2024
Terrible service!
I had the worst experience with Freshly. The meals arrived late, and one was expired! Totally unacceptable. I'm done, never ordering again.
Samantha R.
San Francisco · June 5, 2024
Terrible experience
Freshly has let me down big time. My last order was over two hours late and when it arrived, the ice packs were completely melted. The meals tasted off and I was worried about getting sick. I definitely won't use them again.
Chris
Miami, FL · December 17, 2023
Awful Customer Support
I had an issue with my delivery arriving late, and when I tried to get help from customer service, it was a nightmare. They barely responded and didn’t provide any updates. Really frustrating when you’re just trying to enjoy a meal.