Thomas
Los Angeles, CA · April 24, 2026
Average service, could be better
I think my auto coverage is decent, but every time I have questions, it's like I'm playing a game of phone tag. I expect more for what I pay.
Dave O.
New York, NY · July 10, 2025
Claim payout took forever
I had a roof leak that damaged my home. After filing the claim, it took over a month for anyone to come out and look at the damage. When they finally did, they underpaid on the claim. Overall, I'm not satisfied with how they handled it.
Samantha P.
Dallas, TX · August 22, 2024
Not impressed
The rates are higher than I expected, and I don't feel like I get enough coverage for my money. Plus, I waited on hold for over 30 minutes just to ask a simple question.
Hannah J.
Portland, OR · May 27, 2024
Disappointed with the claims process
I recently had to file a claim after my car was damaged in an accident. The whole process took way longer than expected, and I felt like I was left in the dark for weeks. No one was updating me, and when I called, I got different answers every time. It’s frustrating, especially when you're stressed after an accident.
Annabelle82
Seattle, WA · March 9, 2024
Frustrated with premiums
Been with Farmers for over three years now, but my premiums just keep going up despite no claims. I tried to reach out to see if there’s anything they could do, but the response was lackluster.
James R.
San Diego, CA · February 13, 2024
Poor customer service
I had a claim that took way too long to process. The agent I spoke to was unhelpful and seemed disinterested. Overall, not happy with my experience.
Michael T.
Atlanta, GA · December 13, 2023
Claims process is frustrating
I filed a claim after my car accident, but the whole process felt like pulling teeth. I kept getting different answers from different representatives, and it took forever to get a resolution.
Rachel L.
Phoenix, AZ · August 4, 2023
Disappointed in service
The website was confusing to navigate when I tried to change my policy. I ended up calling customer service and it was a hassle. They need to really improve their online services.