John D.
Phoenix, AZ
1.0
Terrible service!
I switched to Cox hoping for better internet, but it has been a nightmare. The speed is so slow, and I've had constant outages. When I called support, they were rude and unhelpful. I'm so frustrated!
jenny24
Austin
1.0
Terrible Experience
Just switched to Cox and it’s been a nightmare. My internet is slower than what I was promised. Had better service with my last provider.
Sam
Chicago
2.0
Not great service
Had issues with my cable box from day one, had to call support several times. Still not fixed, and I'm stuck paying for a service that's not working. Really disappointing.
Tina88
Miami, FL
3.0
Mixed feelings
Sometimes it's really good, but then it drops out when I need it the most. Just an average experience, not what I expected.
DavidC
San Diego
2.0
Will look for alternatives
Honestly, I’m done with Cox. The service is hit or miss, and the support is frustrating. Time to seek out a better provider.
nic_tx
Phoenix, AZ
3.0
Could be better
Internet speed can be great but also unpredictable. I've had a couple of good interactions with support but it’s hit or miss.
Katy
Seattle
2.0
Meh, could be better
Not the best experience, but not the worst either. Service is decent but way too pricey for what I get. I feel like I’m overpaying.
Rachel
Miami
3.0
Okay at best
Cox does the job but I’ve had several outages. Customer service is hit or miss. I think I'll explore other options when my contract is up.
LindaK
Chicago
3.0
Decent but not great
Customer support can be hit or miss. Sometimes they are really helpful, other times it's like pulling teeth to get answers.
Jake
Los Angeles
3.0
Mixed feelings
Service is decent but I've had my internet drop multiple times this month. It’s frustrating when I’m trying to work from home. Could be better.
Samantha R.
Phoenix
2.0
Not what I hoped for
Had issues with my installation date, they kept pushing it back. So frustrating! I had to wait a whole extra week. Definitely not impressed.
katie_b
Phoenix
2.0
Just okay, nothing special
I’ve been using Cox for a while, but they keep raising the prices without warning. Doesn’t feel like a good value anymore.
Cathy
Los Angeles, CA
2.0
Not what I expected
Honestly, I thought Cox would be decent. My internet works most of the time, but the bill is way higher than I was promised. Plus, their customer service is a real pain. Can't wait to switch providers.
max1990
Atlanta
3.0
Mixed feelings
Sometimes the connection is strong, other times I can't even stream a video without buffering. It's alright, but I keep thinking about switching.
bobby_s
Dallas
3.0
Mixed feelings
I like the speed and they do help when you call tech support, but I wish the price was lower. Still considering switching.
Mark R.
Phoenix
2.0
Not great
I was really hoping for better service. My bill keeps getting higher, but the service quality hasn’t improved. Just frustrating.
Sam
Seattle
3.0
Just alright
I’ve experienced slow speeds at times and it can be a hassle to reach customer service. It works most of the time but there's room for improvement.
carol123
Tucson
2.0
Could be better
Had issues with my installation, took forever. They sent someone to fix it, but it still doesn't work properly. Just feels like they don’t care.
RobbieK
Seattle, WA
3.0
It's okay-ish
Service is decent when it works. I've had some disruptions but customer service is responsive, so that’s a plus. Not ideal but not the worst.
John D.
Los Angeles
3.0
Average experience
The service is okay, but the connection drops sometimes. It’s annoying when you’re trying to work from home. The speed is decent, though.