Emily_taylor
Chicago, IL · June 11, 2026
After signing up for an account, the verification process was a hassle. I had to provide too many documents and it took forever to finalize everything. I probably won't recommend it to my friends.
Sophie K.
Phoenix, AZ · May 30, 2026
My account got locked without a proper explanation. Took days to resolve. Not what I expected from a major bank.
Emily_R
Los Angeles · February 6, 2026
My experience with Citi has not been great. The online banking is confusing and I couldn’t even find my transaction history easily.
mark99
Los Angeles, CA · January 3, 2026
I applied for a credit card and it took ages to get approved. Their communication was lacking, and I felt left in the dark about my application status. Not what I expected from such a large bank.
Jessica
San Francisco · November 29, 2025
Overall, I thought Citi was a solid option, but I got blocked out of my account for no reason. The limit they placed was frustrating when I tried to make transfers.
Wendy
Los Angeles, CA · November 2, 2025
Very slow customer service, not satisfied at all.
Peter33
Seattle · April 8, 2025
Customer support is not very responsive. I waited over an hour just to get my issue resolved. While the reps are polite, it's not what I expected.
Rachel K.
Seattle, WA · March 15, 2025
I attempted to set up a joint account with my partner and it was an absolute nightmare. The staff seemed confused about their procedures, and we were given conflicting info each time we called. It took weeks to get it resolved and by the time we did, I wasn't even sure it was worth it.
Sandra W.
Boston, MA · September 9, 2024
I switched to Citi thinking it would be great, but the fees are really annoying. In my opinion, they should do better in this area.
Jonathan S.
New York · August 8, 2024
I tried to open an account but the support was unhelpful. I had to wait over 30 minutes just to get a simple question answered. Wouldn't recommend.
Rachel
Phoenix · April 2, 2024
I was really put off by all the hidden fees they have. Once, I was charged even for an inquiry!
sergey_furman
New York, NY · December 16, 2023
I tried to convert some currencies for my travel, but the rates were awful. On top of that, the online platform kept freezing during my attempts. I ended up having to call in for help, which took way too long. It's really disappointing because I expected a better experience from such a big bank.
nickmasters78
Austin, TX · October 30, 2023
Took ages to get my card.
Jessie T.
Miami, FL · October 3, 2023
I had a lot of trouble with my recent credit card application. The verification process took forever, and I had to call customer service multiple times just to check the status. Each time I called, the representatives seemed confused and unhelpful. Honestly, it felt more like a run-around than anything else. Very frustrating.