Sarah
Coventry · June 11, 2026
Let Down
Disappointed with connection quality.
Lucy
Liverpool · May 14, 2026
Connection Issues
Fix your internet, please.
mark_smith88
Manchester · March 17, 2026
Decent but could be better
I've been with BT for a while now, and while the connection is mostly stable, every few weeks there's some weird outage. Not terrible but not great either.
Mark_C
Glasgow · February 13, 2026
Average but Could Improve
My internet is okay, but it often lags during peak hours. The customer service on the phone was decent, but they couldn’t expedite my issue. It’s fine for now, but I’m not thrilled about it.
mark89
Birmingham · December 21, 2025
Could be better
I've had mixed feelings. The internet speed is decent, but the customer service took a while to respond when my connection dropped last week.
dave_the_wave
Cardiff · November 29, 2025
Mixed feelings
Had some ups and downs with BT. Customer service can be slow at times, but when they do respond, information is clear. Internet speed is usually good, just not consistent.
Emily
Glasgow · June 11, 2025
Average experience
Not all bad but not great either. Installation took longer than promised and I had to follow up multiple times.
Sarah
London · May 21, 2025
Mixed feelings
The internet speed is okay but the customer service can be hit or miss. I had an issue with my billing that took forever to resolve. Not super impressed.
mark23
Glasgow · May 9, 2025
Average Service
Had some issues with my TV package, but they sorted it out eventually. Still, I expected a smoother experience.
Emily J.
Birmingham · April 20, 2024
Could be Better
The broadband speed is decent most of the time, but I had a week where it kept lagging. Not the best experience, but at least the monthly cost is reasonable.
steve_888
Edinburgh · January 11, 2024
Not what I expected
I had high hopes, but there were a few too many hiccups during setup and service interruptions, didn’t live up to the hype for me.
Nina P.
Newcastle · September 25, 2023
Issues with Billing and Service
I’ve had problems with wrong billing twice this year, which took ages to resolve. It’s really frustrating because I just want to enjoy my service without these headaches. Overall, I’m not sure I’d recommend BT to anyone at this point.
Nina B.
Glasgow · July 12, 2023
Decent but could improve
Had BT for a few months. The service is mostly good, but there have been a couple of outages that were frustrating. Customer service took a while to get back to me during those times.