Jenna_W
Cardiff · October 13, 2025
Would Not Recommend
Switching to BT was a huge mistake. I couldn’t get my phone line to work, and support just left me hanging. I only switched for better coverage but got worse service. I’m ready to jump ship.
Jake M.
Birmingham · June 25, 2025
Support is a Joke!
My experience with BT has been unbelievably frustrating. I had to wait over an hour to get through to support, just to learn that my line would be down for a whole week. They didn’t even offer an apology! Plus, I’m stuck paying full price while I can’t use my service. What a rip-off.
ashley_t
Bristol · May 31, 2025
Not Great Yet Not Terrible
I’ve had a mix of experiences with BT. Sometimes my connection is stable, but then it drops unexpectedly. Customer support has been hit or miss, they don’t always respond timely. I’d say it's average overall.
Sarah
Liverpool · March 24, 2025
Frustrating Billing Issues
I contacted BT support regarding a billing mistake on my account. They charged me extra for a service I didn't even use! The representative promised to sort it out, but weeks later, nothing has changed. I feel completely disregarded as a customer. Really disappointing that this keeps happening.
katie089
Sheffield · October 12, 2024
Rethinking My Choice
With all these service interruptions, I'm really thinking about switching away from BT. Support was vague and unhelpful when I called about my latest outage. Feeling stuck with them is really frustrating.
peter_w
Leeds · March 1, 2024
Extremely Disappointed
I really regret choosing BT. The installation took ages, and my connection speed is a joke. I can’t even do simple tasks without waiting. Not worth it.
Chris
London · January 15, 2024
Terrible Service
I’ve had nothing but issues with BT. My internet has been down for days, and trying to reach customer service has been a nightmare. I’m seriously considering switching providers.
Dylan
Newcastle · December 11, 2023
Unreliable Service
Internet disconnects frequently very frustrating! Couldn’t stream or even browse properly without interruptions. Hoping they get this sorted soon.