Chloe
Seattle
2.0
Questionable coverage
After my dog got sick, I found out that some things I thought were covered weren’t. Claims were hard to understand, and customer service wasn't much help either.
Lucy T.
Denver
2.0
Could be better
Decent emergency coverage but their customer support is lacking. I wish they would communicate more clearly about what is or isn't covered. Not sure if I will continue.
Tom
Seattle, WA
2.0
So-so service
They were okay at first, but when I submitted a claim for my dog's treatment, it took way too long. I eventually got some coverage but the stress wasn’t worth it.
Emily
Seattle
2.0
Disappointed with Service
I had high hopes for Trupanion, but I've been let down. After my dog’s surgery, they denied most of the claims for reasons that felt arbitrary. It shouldn't be this hard to get coverage.
Tom H.
Dallas
2.0
Claims Process is a Hassle
The claims process is complicated and takes too long. I've been waiting weeks for a simple follow-up. Really frustrating.
Sarah K.
Atlanta
2.0
Not What I Expected
I thought I'd be in good hands, but the customer service isn't great. They don’t seem to care much about your concerns. It feels like once they have your money, they’re done.
Rachel
Los Angeles
2.0
Not Worth the Money
I thought this insurance would cover more, but I ended up paying out of pocket for a lot of things. The limits are low and the premiums are high.
Mark J.
New York
2.0
Disappointing Support
I had high hopes for Trupanion, but their customer service was really lacking. Took forever to get a response to my claim about my dog’s surgery. Not impressed.
marko_87
Denver, CO
2.0
Not great, not terrible
I had mixed feelings about Trupanion. They covered some of my expenses, but the claims process was confusing. I think there are better options out there.
Cathy
Austin
2.0
Poor Customer Service
It’s been tough dealing with Trupanion’s support. I just want to know if my pet’s treatment is covered, but they make it hard to get clear answers.
catlvr2020
Miami, FL
2.0
Could be better
Trupanion is decent but the hold times on the phone are ridiculous. My claim took longer to process than I thought it should, but at least I got some money back.
katy78
Los Angeles
2.0
Frustrated
I’ve had nothing but issues since signing up. The policy details are confusing, and getting any help is a hassle. Might have to look for different options soon.
Samantha
Los Angeles, CA
2.0
Not what I expected
I thought I was getting a great deal with Trupanion, but their customer service is awful. I submitted a claim for my dog's surgery and it took forever to get a response. Super disappointed.
petlover123
New York
2.0
Not impressed
I was really hoping for a smooth experience, but it hasn’t been great. My cat needed some tests, and they only covered part of it. I expected more inclusivity for the price I pay.
petlover89
Chicago
2.0
Frustrating Experience
Had an issue where my claim got denied even though I thought it was covered. Felt like I was just throwing money away every month.
doglover21
New York
2.0
Not Happy
I’ve been with Trupanion for a year, and it’s just been one issue after another. They seem to find every possible reason to deny my claims. Really disappointed.