Sophia L.
New York · May 19, 2026
Horrible experience
My package was late and the items were not what I expected.
Rita
Los Angeles · April 29, 2026
Disappointed with fabric
I ordered a dress that looked stunning online but when it arrived, the fabric felt cheap. The fit was off too, so I ended up returning it. Customer service was alright, but it could've been smoother.
david_s
Seattle · February 23, 2026
Frustrating returns process
I returned some shoes and it’s been weeks with no refund. Customer service said it’s 'in process' but I’m losing my patience. Definitely not shopping here again.
Ella R.
Chicago · December 31, 2025
Disappointing quality
I ordered a dress that looked great online, but in person it was poorly made. The fabric felt cheap and it didn’t fit properly. I expected better for the price.
maria_1985
Phoenix · November 1, 2024
Not worth it
Items I bought didn’t match the photos. I was expecting much higher quality for the money I spent. The whole shopping experience left me frustrated.
Kelly
Miami · April 7, 2024
Delivery issues
Had to wait 10 days for my order, and when it came, one item was missing. Tried getting help, but the support was slow.
Sasha M.
Miami · August 12, 2023
Mixed feelings
I had high hopes for Shopbop, but my experience was disappointing. I got a top that was poorly made. The fabric felt cheap. However, I liked the trendy styles they offer.