loubnaji92
Lyon · December 16, 2025
I had a mixed experience. My order took a week to arrive instead of the expected three days. Plus, one item was missing, which was frustrating. Customer service was helpful in resolving it, but it did take longer than I hoped.
kim_m
Bordeaux · September 23, 2025
I mean, it’s decent enough, but nothing stands out. The order came on time, but the products were just okay.
NadiaK
Marseille · September 6, 2025
Nothing special really, products were okay but delivery lagged. I've had better experiences with other sites.
nikky_232
Toulouse · April 11, 2025
Sephora has a lot of good stuff, but there were a few items out of stock. I was a bit disappointed. Also, customer service wasn’t very responsive. Not a bad experience overall, but could improve.
lindsay.m
Paris, France · March 4, 2025
I ordered a couple of products, and while they arrived on time, the package was damaged. The lip gloss I wanted was just rattling around. Customer support was polite but didn’t do much to help with my concerns.
Sophie_L
Bordeaux · October 26, 2024
The products I received were fine, but one item had leaked during shipping which was really disappointing. I reached out to customer service, and while they eventually helped, it could’ve been smoother.
sara_xoxo
Lyon · September 18, 2024
I’ve received better service. Just okay products.
benjamin.x
Strasbourg, France · July 15, 2024
I like the variety of products available at Sephora. However, my last order included an item that was damaged during shipping. They did send a replacement quickly after I complained, but the hassle was annoying.
Jordan
Lille · February 6, 2024
I usually love Sephora, but my last purchase was a bit disappointing. My order was delayed, and I never got any updates on it. When it finally arrived, one of the items was damaged. Their packaging could have been better for fragile items. Nonetheless, they handled my complaint pretty well, and I got my money back for the damaged product.
Megan H.
Nantes · August 24, 2023
I've really enjoyed my experiences with Sephora. Each time I shop, I rack up points, which makes me feel rewarded for my purchases. Although one order had a minor hiccup with tracking, the quality of their makeup and skincare is always on point. Happy to keep shopping here!