John D.
Los Angeles, CA
1.0
What a Mess!
BankUp's service is beyond awful. I transferred money and it never showed in my account. Had to involve my lawyer to get it sorted out. Seriously, who manages this place?
Emma
Seattle
2.0
Not worth it
I gave BankUp a try since the interface looked good, but so many glitches that I couldn’t even transfer money. I feel like I wasted my time.
Tom
New York
2.0
Not impressed
I thought BankUp would be a great choice, but their customer service is a nightmare. Took me hours to get help, and I still didn’t resolve my issue. Definitely not what I expected.
Samantha D.
Houston, TX
1.0
Awful support
I had a problem with a charge and couldn't get in touch with anyone who could help. I ended up feeling really lost and unhappy. Not what I signed up for.
Sarah J.
New York
4.0
Good service but room for improvement
I’ve been using BankUp for a few months now, and overall, it’s been pretty good. The app is user-friendly, and the customer support response time is decent. Just had a little issue with a transfer that took longer than expected, which was frustrating. But they resolved it quickly in the end.
max1990
San Francisco
1.0
Never Again
I closed my account after a month. Everything felt sketchy and support was just not there. Honestly, I'd give zero stars if I could.
jessica_smith22
Miami
1.0
Awful service
I had a pretty bad experience. My account got locked for no reason and it took days to get it unlocked. Very frustrating.
Ella W.
New York, NY
2.0
Not impressed
Honestly, I expected more from a digital bank. Their app keeps crashing and transferring money takes ages. I can't rely on them for everyday transactions.
jasonk
San Francisco
1.0
Regret using them
BankUp seemed promising initially but after several slip-ups with transactions and a lack of communication, I’m completely done with them.
roger_that
Chicago
1.0
So disappointing
I was really looking forward to using BankUp, but everything from the app crashing to long wait times for support has been terrible. I don’t think I’ll be sticking around.
peter_smith
Miami, FL
2.0
Could be better
I signed up hoping for easy banking, but honestly it’s just okay. Transfers are slow and there’s not enough help when you need it. Don’t think I'll stick around.
katie_07
Austin
1.0
Complete Letdown
I expected a lot from BankUp, but they failed to deliver. Their service has numerous flaws. Very unhappy.
michael_smith88
Los Angeles
4.0
Reliable but not perfect
I like BankUp for its mobile features and low fees. I did face a minor hiccup when trying to access my statements last week, had to call support twice. They were helpful, but it shouldn't have taken that long. Still, I’m sticking with them for now.
katy2010
Chicago, IL
2.0
Frustrating Experience
I tried to set up my online banking with them, but the website kept crashing. I called support and waited over an hour just to talk to someone who didn’t even help. Gave it a chance, but I'm just so disappointed.
John
Los Angeles, CA
2.0
Disappointing service
I tried to open an account with BankUp and it was a nightmare. Their customer support is slow and unhelpful. I waited over a week for a response and ended up going with another bank.
James S.
New York, NY
1.0
Absolutely Terrible!
I opened an account with BankUp and it's been a nightmare. Their customer service never replies. I’ve been locked out of my account for weeks now and no one cares to help. Avoid this bank at all costs.
jenny.j
San Francisco, CA
4.0
Finally some good points
I’ve been using BankUp for several months now. The interface is user-friendly and the fees are reasonable. Only downside is their response time when I have questions.
Michael
Austin
2.0
Too many issues
I wanted to like BankUp, but everything feels so unpolished. I’ve encountered errors every time I try to use their app. Feels like they’re not ready for prime time.
Sarah J.
Los Angeles
2.0
Frustrating experience
I opened an account with BankUp a month ago, and I already regret it. They kept charging me hidden fees I wasn't informed about. Just annoying, to be honest.
Sophia
Seattle, WA
2.0
Basic service with flaws
BankUp has decent features but the execution is lacking. I've faced several glitches in their app and it frustrates me every time I use it.