freedom_fighter
Austin, TX
3.0
Not too bad, but can improve
I like the online banking features, but sometimes it's slow. The bank has good options for loans, but I wish the fees were lower. Not a terrible experience, but could be better.
katy.s123
Seattle, WA
2.0
Frustration with their app
The Bank of America app is always lagging or crashes. I sometimes can’t even check my balance. Super inconvenient!
Jessica
Los Angeles
3.0
Average experience
I’ve been with Bank of America for a while now. The banking app is okay, but it often glitches. Not the worst, but it could be better.
mark_the_shark32
Miami, FL
1.0
Terrible experience
I wanted to open a new account but every time I went in, the staff was rude and not helpful at all. I left feeling frustrated and went to another bank.
mark90
Miami, FL
3.0
Average experience
Bank of America does the job, but nothing special. The interest rates on savings accounts are low compared to others. At least their website is easy to navigate.
Alex
Miami
3.0
Another average bank
I use BOA for my bills, and it works fine but nothing special. Fees eat into my budget a bit, and I expected more for such a big bank.
Samantha J.
Chicago, IL
2.0
Fees everywhere!
Can’t believe the amount they charge for everything. Missing some transparency in their policies too. Looking for a new bank soon.
mike23
Dallas
2.0
Better options out there
I thought switching to BOA would be good, but honestly, I'm looking for a new bank. The fees and slow service aren’t worth it.
karen_s
Phoenix
1.0
Really disappointing service
I had a bad experience with their online banking. They locked me out for days, and customer service didn't seem to care. Very frustrating.
John
Los Angeles, CA
2.0
Disappointed with service
I tried to open a checking account online, but the system kept crashing. After several attempts, I called customer service, and I waited for over 30 minutes without any resolution. Really frustrating experience.
Emma J.
New York, NY
2.0
Not satisfied
I’ve had issues with my debit card being declined at stores even though I had money. They say it’s a glitch, but it’s super embarrassing. Not happy with how they handled it.
Sophia
San Francisco, CA
4.0
Good customer support
Had an issue with a transaction, and their support team was really helpful. They resolved it quickly and answered all my questions. Overall, I'm mostly satisfied.
Ryan K.
Houston
1.0
Not happy with them
I tried to get a loan through them, and it was such a hassle. The process took way too long and the interest rates were higher than expected.
Nina
Los Angeles, CA
2.0
Think twice before joining
I’ve had lots of hidden fees with this bank. It's like they're always finding ways to charge you extra. Really disappointed.
Linda
Dallas, TX
2.0
Not impressed
Fees are ridiculous. I was charged multiple times for an overdraft even when I had money. I tried reaching out, but nobody seems to take responsibility.
Derek
Austin, TX
1.0
No support when needed
Tried using their app to deposit a check, it just kept failing. Called support, and they were no help. I needed that money fast!
TommyBoy87
New York, NY
2.0
Poor service
Had issues with my online banking for weeks. I called support, and each time I spoke to someone different who didn’t seem to know anything. It was exhausting.
Laura
Seattle
2.0
Could be much better
Had some issues with my account statements not reflecting properly. Took them a while to straighten it out. Not pleased with how it was handled.
Mason
New York
3.0
Decent but not great
I've had my checking account with them for a year. Customer service is hit or miss, sometimes they’re helpful, sometimes not. Just okay overall.
susan88
Chicago
2.0
Very disappointed
I had issues with my debit card being blocked for no reason. Took forever to get through to support. Not impressed, really.