Paul
New York
2.0
Frustrated
I felt like they didn’t want to pay out my claim. A lot of back and forth just to get nothing. Definitely not a company I’d recommend.
george.b
Houston
2.0
Challenging Claim Process
I’ve had too many issues with filing claims. Aviva’s system feels outdated and slow. I ended up feeling really let down by their service. I wouldn’t recommend them to friends.
neshka256
Denver
3.0
Decent But Lacks Some Support
The insurance itself is fine, but when I needed help understanding my policy details, I didn’t get the support I was hoping for. Still considering sticking around.
emily_st
Miami
2.0
Disappointing Customer Support
Not thrilled with Aviva. I was expecting more, but the delays in responses from support really frustrate me. Plus, my claims took longer than promised to process.
sarah_jane88
Manchester
3.0
Not bad, not great
So I signed up for car insurance with Aviva after hearing good things. The price was alright, but when I needed help after an accident, it felt like I was just a number. They helped me eventually, but it was frustrating waiting for updates.
Rachel L.
Austin
3.0
Good coverage options
I’ve had a decent experience overall. They offer good coverage options and the sign-up process was easy. Just wish their customer service was quicker.
david.the.great
Dallas
2.0
Not happy at all
I wanted to like Aviva, but the experience has been frustrating. I've talked to support multiple times and still am dealing with unresolved issues.
katy_loves_cats
Los Angeles
2.0
Not Impressed
Their customer service is lacking. I waited almost an hour to speak to someone. And when I finally did, I didn’t get the help I needed.
Emma
New York
3.0
Decent Service but Problems Exist
I had a mixed experience with Aviva. The insurance policy I got was okay, and the pricing was fair. But when I had to make a claim, it took forever to get through to someone who could help me. Not sure if I’ll renew.
Michael T.
Los Angeles
3.0
OK Overall
I rate Aviva as just okay. The policy I chose fit my budget, and the coverage is decent, but the customer support could use some work. It can take time to reach someone, but I guess that’s insurance these days?
James
London
3.0
Mixed feelings
I had high hopes for Aviva, but my experience was a bit of a letdown. The policy I got was decent, but it took longer than expected to get my questions answered. Customer support was friendly but could be more efficient.
Katy
Miami
2.0
Too Many Issues with Coverage
I thought I had good coverage, but when I needed it most, I found out it wasn’t as comprehensive as I thought. Had to deal with too many issues, honestly not impressed.
John S.
Orlando
2.0
Disappointing Service
I had high hopes for Aviva but was really let down. Claims process took forever and nobody seemed to care about my situation. Will not be renewing.
timmy1991
Phoenix
2.0
Just okay, not great
Aviva is fine for basic coverage but if you want anything more, you might be disappointed. Customer service should be better.
disappointed_customer99
Seattle
1.0
Very Disappointing Experience
Honestly, I’m really upset with how I was treated. Claim was denied with no clear explanation. I won’t be using them again.
mike123
Boston
2.0
Underwhelmed
The coverage was okay, but the service was lacking. I expected better from a well-known company like Aviva.
John S.
New York
2.0
Disappointed with Customer Service
Had a really frustrating experience with Aviva. Their customer support took ages to respond and when they did, the info was vague and unhelpful. Not what I expected from an insurance company.
laura_smith
Miami
2.0
Too many issues
I switched to Aviva, thinking I'd get better service but I've faced multiple issues with billing and claims. Feels like I made a wrong choice.
John S.
Boston
3.0
Not What I Expected
Honestly, I thought Aviva would be better. The customer service was lacking during my claim process, and I didn’t feel like I was getting the attention I needed. It’s decent, but not great.
Sarah J.
New York
3.0
Mixed feelings about Aviva
I’ve been using Aviva for my car insurance for a year now. The rates were decent, but I had to call customer service a couple of times and it was hit or miss. Sometimes they’re helpful, other times not so much.