John12
Los Angeles, CA · May 23, 2026
Not great, not terrible
I got some simple tools and a few paint cans. Checkout was a mess and I ended up waiting for too long. Could be better.
diyfan
Phoenix, AZ · April 10, 2026
Definitely needs improvement
Service was slow and I had to wait a while for someone to help me. Not the best experience.
Sophie P.
Chicago, IL · December 6, 2025
Poor customer service
I had high hopes for Ace, but the service was lacking. I ordered some garden tools, and they were late arriving. The staff at my local store didn't seem to care much when I asked for help. Really frustrating, and I expected better.
Lisak
Chicago, IL · October 19, 2025
Frustrated with the service
I bought a lawnmower that didn’t work out of the box. Tried reaching out for a refund and received little help from the staff. Lost some faith in this place.
petlover98
Portland, OR · January 7, 2025
Wouldn't recommend it
I had a bad experience. Items I ordered were delayed, and when I called, customer service didn’t resolve my problem quickly. Not the best shopping experience.
Jared27
Detroit, MI · July 9, 2024
Items often out of stock
I go to Ace for garden supplies but too often they don’t have what I want in stock. It’s frustrating when I’m ready to start my project and can’t get the tools.
Lily G.
Seattle, WA · January 20, 2024
Disappointed with service
I normally love shopping at Ace Hardware, but my last experience was frustrating. I bought a lawnmower that kept stalling. When I called for support, they took ages to get back to me. Eventually, I just had to deal with it myself. Really disappointing for a product I just purchased.
frustrated_customer123
Seattle · November 22, 2023
Not impressed
Had a bad experience at the store. I ordered some patio furniture, and it took almost a month to arrive. When it did, it was missing parts. Tried calling customer service, but they were hard to reach. Very disappointing.