johnnyboy89
Houston, TX
3.0
Decent but Room for Improvement
I’ve had a mixed experience with USAA. Their prices are great but I had to wait longer than expected for customer support once. It was frustrating when I needed to get a claim sorted.
nick99
Atlanta, GA
3.0
Not what I expected
I thought USAA would be amazing based on the reviews, but I didn’t have the best experience. The agent I spoke with wasn’t too knowledgeable about my policy, and I ended up confused about my coverage. Disappointing.
ashley_smith
Dallas, TX
3.0
Fairly Satisfied
USAA isn’t bad, but I thought their service would be a bit better given the hype. The coverage is solid, but I had an issue with my billing that took a while to fix. Overall, I'm okay but not blown away.
Mark
Houston, TX
3.0
Mixed feelings about my experience
I’ve had USAA for my auto insurance, and honestly, the service has been hit or miss. Their online platform is a bit clunky, but when I called customer service, they were really helpful. Just wish the app was better.