Mark
Chicago, IL
5.0
High-quality service every time
Every interaction I've had has been positive. They really care about their members. The mobile app is easy to use and makes managing everything a breeze.
Jessica M.
San Antonio, TX
5.0
Fantastic Customer Service
I switched to USAA for my auto insurance and I couldn’t be happier! Their customer service is outstanding, super friendly and helpful. The claim process was easy, and I got my payout way quicker than expected.
Samuel J.
San Antonio, TX
4.0
Pretty good service overall
I've been with USAA for a few years and mostly happy with my auto insurance. The rates are fair and the customer service is usually solid. Only complaint was a long wait time once when I called in.
Tommy_B75
Miami, FL
5.0
No complaints here
Just switched all my insurance over to USAA and couldn’t be happier. The online process was smooth and my premiums are lower than what I had before. Great experience!
Laura
Seattle, WA
5.0
Best insurance ever!
I had to file a claim recently after a minor accident, and USAA handled it like pros. Fast processing and got my payment quickly. Super satisfied!
Jessica H.
Los Angeles, CA
5.0
Exceptional support!
USAA has been amazing for my home insurance. Their rep walked me through everything and made it super easy to understand. Always responsive when I need something. Highly recommend!
jason_smith
Miami, FL
4.0
Good, but could be better
I like USAA’s coverage options, but the website can be confusing to navigate. I had a few questions during renewal and waited a bit too long for a response. Still, overall, I'm satisfied with my insurance.
Nick
Phoenix, AZ
4.0
Overall good, but room for improvement
They did a great job with my policy setup, but had a few hiccups with billing accuracy. Once that was straightened out, everything else went smoothly.
madison_rose
Corpus Christi, TX
5.0
Reliable and Trustworthy
I love USAA! They’ve been awesome with my home and auto insurance. Every time I contact them, I get quick responses and resolutions. I feel secure and well taken care of.
Ryan
El Paso, TX
5.0
Best Insurance Experience
USAA has been my go-to insurance for years. I’ve had them for home and auto insurance and they always make things so simple. Plus, the rates are excellent compared to other companies I’ve tried.
David R.
Austin, TX
5.0
Super Impressed!
Wow! USAA’s service is top-notch! Had a claim recently for my car and it was smooth sailing, no stress at all. They’re so professional and really care about their members. Totally recommend them!
johnnyboy89
Houston, TX
3.0
Decent but Room for Improvement
I’ve had a mixed experience with USAA. Their prices are great but I had to wait longer than expected for customer support once. It was frustrating when I needed to get a claim sorted.
Emily R.
Denver, CO
5.0
Absolutely Amazing Service!
USAA has been phenomenal! I filed a home insurance claim recently, and they handled it so quickly. Got my payment within a week, and everyone I talked to was kind and knowledgeable. So impressed!
nick99
Atlanta, GA
3.0
Not what I expected
I thought USAA would be amazing based on the reviews, but I didn’t have the best experience. The agent I spoke with wasn’t too knowledgeable about my policy, and I ended up confused about my coverage. Disappointing.
ashley_smith
Dallas, TX
3.0
Fairly Satisfied
USAA isn’t bad, but I thought their service would be a bit better given the hype. The coverage is solid, but I had an issue with my billing that took a while to fix. Overall, I'm okay but not blown away.
Michael B.
Chicago, IL
5.0
Excellent every time!
Every time I’ve dealt with USAA, it’s been a breeze. From filing claims to updates on my policies, they always keep me informed. I can’t imagine going anywhere else. Absolutely love their service!
sharon_w
Orlando, FL
5.0
Amazing insurance experience!
Just want to shout out how wonderful USAA has been for me. From getting quotes to my recent claim, everything's been seamless. I genuinely feel valued as a customer.
laura.j
San Diego, CA
5.0
Best insurace experience hands down!
For a while now, I was bouncing between insurers, but USAA has really changed everything for me. The savings are great, and the help I’ve received has been top-notch. Totally worth every penny.
karen_in_recovery
Atlanta, GA
2.0
Disappointed with response times
Had some issues with my last claim that took way too long to resolve. Customer service was friendly but it felt like I was left hanging for too long. Not what I expected from USAA.
Mark
Houston, TX
3.0
Mixed feelings about my experience
I’ve had USAA for my auto insurance, and honestly, the service has been hit or miss. Their online platform is a bit clunky, but when I called customer service, they were really helpful. Just wish the app was better.