Tom G.
San Francisco, CA
4.0
Great customer service
I had a problem with a lost package, and the UPS support team was really on top of it. They resolved it quickly which I appreciated. Just the delivery speed could improve.
Mike89
Los Angeles
4.0
Good service overall
I’ve used UPS for a few shipments and most of the time it’s been good. Just once, they messed up the tracking details, but they fixed it.
Vicky
Austin
4.0
Happy with the service
Every delivery has been smooth and reliable. I appreciate the email updates I get along the way.
Lisa A.
Houston
4.0
Good, but some hiccups
I like UPS, but my last order got delayed. I called customer service and they sorted it out quickly. Just wish it hadn’t taken so long to get a clear answer.
katie_brown
Seattle, WA
4.0
Good, but some hiccups
Most of the time UPS is solid, but I had a package that took longer than expected for delivery. It was frustrating, and I felt the tracking wasn’t accurate.
peter_pan
San Francisco
4.0
Consistent and dependable
Been using UPS for over a year now, never had a major issue. They handle my packages with care.
john_doe_22
Los Angeles, CA
4.0
Good Service, but Pricing Could Improve
Overall, I’m happy with UPS. They deliver quickly and the local staff is friendly. Just wish shipping prices were a bit lower, especially for small businesses.
Angela R.
Miami
4.0
Good job, UPS!
I’m impressed with their customer support. I had a question about my shipment and they responded quickly. No complaints here.
mike123
Chicago
4.0
Almost perfect!
UPS is usually great but I had a small issue with a recent delivery. It took an extra day longer than expected. Still, I can’t complain too much overall.
Toby_W
Seattle
4.0
Pretty solid experience
The prices are fair, and my last package arrived right on schedule. Just wish the app was a bit more intuitive.
hunter66
Dallas
4.0
Overall happy, but some room for improvement
Most of my shipments with UPS have been smooth, but I did run into a delay last month. Customer service was helpful but it could have been faster. Still, I appreciate their effort.