trader_ru
Bristol
3.0
So-so service
Starling has a lot of useful features, but I can't ignore the problems I've had. Transfers sometimes take longer than expected, which is annoying.
Oliver T.
Cardiff
3.0
Pretty average experience
Service is okay, and the app is user-friendly, but I’ve had my share of unresolved issues. It’s not bad, but I wouldn’t rave about it. Just...average.
max1990
Birmingham
3.0
Mixed feelings
I like the features like instant notifications for spending, but sometimes the app crashes unexpectedly. Not a big fan of the waiting time when I call support either.
user1234
Edinburgh
2.0
Failed to deliver on promises
Signed up for the interest on savings but the rates are disappointing. Also, their support is hit or miss. Definitely room for improvement.
Anna K.
Brighton
4.0
Pretty good overall!
Starling has some great features like savings goals and real-time notifications. I faced a small hiccup with transferring funds, but they handled it quickly. Happy so far!
James S.
London
2.0
Disappointing service
Had a lot of issues with my account, their customer service took ages to respond. I thought it would be easy but it really wasn’t.
jenny85
Cardiff
3.0
Mixed Feelings
While the app has some nice features, I still face too many problems. It feels unreliable sometimes.
mike.johnson
Edinburgh
2.0
Could be improved
I love the spending insights but their app crashes sometimes. It’s really annoying when I want to check something urgently.
james.b
Glasgow
2.0
Disappointed overall
I've had quite a few issues with my debit card not working properly. Tried to reach out to customer service, but they didn't help much. Feels like I made the wrong choice.
kitty_cat
Liverpool
1.0
Terrible experience
Absolutely fed up with this bank. I felt ignored when I had a problem with my debit card. They just didn't care about my concerns.
lindsey88
Glasgow
3.0
All good so far
Switching to Starling was a breeze. The app is user-friendly and I appreciate their transparency with fees. No complaints really!
Lisa
Birmingham
2.0
Underwhelmed by support
Had a simple question about my account and it took forever to get a reply. The chat feature is useless, and when I called, the person didn’t seem too knowledgeable. Frustrating experience.
Lisa
Manchester
2.0
Many Issues
Had problems accessing my account multiple times. App glitches and slow support response. Don’t think I’ll stay with them much longer.
katy_w
Manchester
3.0
Decent but flawed
The bank has its perks, but I faced a couple of glitches that made me doubt their service. It works fine most of the time, but those errors can be super frustrating.
danny_t
Cardiff
1.0
Not a fan
I was really excited to try Starling, but the account setup was a hassle and customer service was practically non-existent. Seriously reconsidering my choice.
Jonas
Edinburgh
2.0
Needs Improvement
It's cool, but there are too many hiccups. I can't recommend it if they don’t fix these issues.
John S.
London
3.0
Decent bank but some issues
Been using Starling for a few months now. The app is slick and easy to use but I’ve had some problems with customer service during a technical glitch. They were slow to respond and I felt a bit lost.
anna.k
Edinburgh
2.0
Service needs improvement
I wanted to love Starling, but there have been several occasions where payments were delayed. Customer support seemed overwhelmed and didn't provide solutions. Overall, not impressed.
frustrated_user
Liverpool
2.0
Service needs improvement
I wanted to love Starling, but their support team takes forever to get back to you. Issues with my card being declined for no reason were not resolved promptly. Not happy.
Emma
Glasgow
2.0
Frustrations Galore
Account issues keep piling up. I often get locked out of my own account. This isn’t what I expected from a 'modern' bank.