johnny_85
San Francisco, CA
3.0
Mixed feelings
Signing up was easy and claims were processed fairly quickly, but I had a hard time reaching customer service when I needed help. They definitely need to work on that.
max1990
Denver, CO
3.0
Decent but some issues
I like their policy options, but getting through to someone took longer than I expected when I had a question. Just a bit of a hassle.
john_doe42
San Francisco
3.0
Not quite what I expected
I signed up thinking I was getting a great deal. The process was pretty straightforward, but they keep adding fees I wasn’t aware of. I feel a bit misled.
Kelsey M.
Houston
3.0
Decent service, average experience
Getting my policy sorted wasn’t too bad, but their claims process took longer than expected. Ended up frustrated and had to call them multiple times.
tony_smith
Chicago
3.0
Meh, could be better
Insurance is insurance, right? But ShieldMate just didn’t impress me. Coverage was decent but felt like I wasn’t getting much for my money.
jane_g
New York
3.0
Good when it matters
Had to file a claim recently, and it went smoothly! They were attentive and helped with everything I needed. Definitely appreciated that part.
Sarah
Los Angeles
3.0
Mixed feelings
I signed up for ShieldMate a few months ago. The application process was smooth, but I'm still waiting on my claim to be processed. The support team takes ages to respond, which is super frustrating.
johnny_b
New York
3.0
Decent but could improve
Got my policy fairly quickly, but I feel like the coverage details could be clearer. I had some questions, but the agent didn't have all the answers right away. Overall, it's okay but not perfect.
Mark
Seattle
3.0
Okay experience overall
Not a bad choice, but I feel like they could improve on communication. Had to follow up a few times just to get updates. Could be better.