Olivia W.
Seattle, WA
4.0
Happy customer
I switched to ShieldMate after a recommendation and I’m glad I did. They made everything easy to understand, and I feel like I got a good deal.
Emily
Chicago, IL
4.0
Great experience so far
I got insurance for my car and so far I've had a good experience. Almost everything has gone smoothly. They explained everything clearly which I really appreciated.
Sarah
New York, NY
4.0
Good but could be better
I’ve been with ShieldMate for a couple of years now. Their support is pretty helpful, but I had some confusion with my policy renewal. Overall, not bad but I wish they were more clear.
Evelyn T.
Chicago
4.0
Good value, small issues
I like the plans they offer. They’re reasonably priced. Had a little hassle with my last billing cycle, but customer service sorted it out eventually. Just wish they could get it right the first time.
johnny_85
San Francisco, CA
3.0
Mixed feelings
Signing up was easy and claims were processed fairly quickly, but I had a hard time reaching customer service when I needed help. They definitely need to work on that.
Samantha
New York
4.0
Almost Perfect Service
I used ShieldMate for my car insurance, and overall, I'm really happy with the coverage I got. The price was reasonable, about $120 a month, which isn’t bad for full coverage. My only issue was that it took longer than expected to get my ID card emailed to me, like a whole week. But the support team was polite and responsive, so that helped.
max1990
Denver, CO
3.0
Decent but some issues
I like their policy options, but getting through to someone took longer than I expected when I had a question. Just a bit of a hassle.
john_doe42
San Francisco
3.0
Not quite what I expected
I signed up thinking I was getting a great deal. The process was pretty straightforward, but they keep adding fees I wasn’t aware of. I feel a bit misled.
Kelsey M.
Houston
3.0
Decent service, average experience
Getting my policy sorted wasn’t too bad, but their claims process took longer than expected. Ended up frustrated and had to call them multiple times.
Sarah L.
Miami
5.0
Totally happy with their service!
I’ve had a great experience with ShieldMate! Customer service has always been friendly, and I feel secure with my coverage. Definitely recommend them!
Lucas
Miami, FL
4.0
Impressed with customer care
I had a recent claim and the customer support was excellent. They walked me through the process and made everything a lot easier than expected.
bobby_w
Los Angeles
4.0
Solid insurance at a fair price!
Finally found an insurance company that doesn’t make me feel like I'm getting ripped off. Good rates and awesome support. Happy to be a customer!
Mike
Austin
5.0
Top-notch service!
Had an excellent experience with ShieldMate! They processed my last claim super fast. Their app is easy to navigate, and the reps are really helpful. I feel covered and valued as a customer.
lucy_h
Miami
4.0
Almost perfect
Overall happy with my ShieldMate policy. Good coverage and decent rates. But sometimes it takes a while for them to get back to you on inquiries. Still, I would recommend it to friends.
Kevin
Austin, TX
4.0
Reliable service
I've used ShieldMate for home insurance and it's been a positive experience. Their rates are reasonable and I feel they genuinely care about their clients.
tony_smith
Chicago
3.0
Meh, could be better
Insurance is insurance, right? But ShieldMate just didn’t impress me. Coverage was decent but felt like I wasn’t getting much for my money.
jane_g
New York
3.0
Good when it matters
Had to file a claim recently, and it went smoothly! They were attentive and helped with everything I needed. Definitely appreciated that part.
Emily R.
Denver
4.0
Good coverage, but a bit pricey
I’ve been with ShieldMate for over a year. The coverage is solid and they have great customer service. Just wish the monthly premiums were a little cheaper. Otherwise, I'm pretty satisfied.
Nikita P.
Los Angeles, CA
2.0
Not impressed
I had an accident a few weeks ago and had to chase them down for updates. The whole process felt frustrating and I'm not sure I'd recommend them based on this experience.
Sarah
Los Angeles
3.0
Mixed feelings
I signed up for ShieldMate a few months ago. The application process was smooth, but I'm still waiting on my claim to be processed. The support team takes ages to respond, which is super frustrating.